Experienced Full Stack Inside Sales Customer Service Representative – Web & Cloud Application Development

Join arenaflex, a leading manufacturer and supplier of innovative products and services for various industries, as we seek an experienced Full Stack Inside Sales Customer Service Representative to join our team in Appleton, WI. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, driving sales growth, and supporting our customers through various channels.

About arenaflex

arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We are committed to creating a positive impact on our customers, employees, and the environment. Our mission is to build solutions that make life better for people and the planet. We are guided by an inclusive, values-driven culture that celebrates and rewards different perspectives.

Job Description

As an Experienced Full Stack Inside Sales Customer Service Representative, you will be responsible for a portfolio of customers, targeting them for remote sales development calls and providing an optimum experience. You will select appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, you will engage with our customers in a sales activity-driven role, including resolving complex or unusual requests and problems. At times, outside sales activities will be required, including participating in sales efforts as part of a larger team.

Key Responsibilities:

* Communicate with internal and external customers through various channels on order/delivery status, stock issues, change orders, and service issues.

• Process EDI as well as emailed, faxed, phoned, and written sales orders.
• Process daily receiving, archives POD paperwork, and assorted data entry.
• Make proactive outside sales phone calls to prospective customers.
• Complete National Account disputes within an approved time frame.
• Review any order problems or issues with the appropriate department(s) and help to find a suitable resolution.
• Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc.
• Maintain and distribute samples and/or marketing inventory.
• Support outside sales team with any customer inquiry or problem concerning their orders.
• Run, maintain, and distribute daily reports.
• Meet sales goals and objectives set by leadership.
• Participate in meetings with the customer service team and other departments as requested.
• Serve as a backup for Customer Service Manager and assist other department areas as needed.
• Perform other duties and projects as assigned.

Essential Qualifications:

* 3-5 years of experience in Sales or Customer Service, preferably in a manufacturing or warehouse environment.

• Proactive mindset, customer satisfaction, and customer service skills.
• Strong communication and persuasive sales skills.
• Strong interpersonal skills.
• Ability to work independently and manage your own schedule.
• Strong organizational and time management abilities.
• Experience with CRM software is a plus.
• Ability to work well in a team environment.
• Previous sales experience in the building materials industry is preferred.
• Valid driver's license and reliable transportation (for in-person meetings).

Preferred Qualifications:

* Bachelor's degree in Business Administration, Marketing, or related field.

• Experience with Enterprise Resource Planning (ERP) Systems such as Syteline, Oracle, and SAP.
• Proficient in Microsoft Office applications such as Excel and Word.

Skills and Competencies:

* Personal Credibility, Analytical Abilities, Active listening, Adaptability, Attentiveness, Problem Solving, Dependability, Decision-making, Effective communication, Digital literacy, Friendliness, Knowledge of your product or service, Open-mindedness, Quick thinking, Responsiveness, and Timeliness.

• Builds Collaborative Relationships with peers, Superior customer service, Excellent communication skills, Attention to detail, Ability to answer a high volume of calls and/or emails daily, Adaptability & Change Management, Dependability, Empathy, Friendliness, and Integrity.
• Continuous improvement, Superior customer service, Continuous learning, Active listening & understanding, Attention to detail, Steadfast ethics & integrity, All-in teamwork, Open & inclusive decision making, Creative problem solving, Humble & authentic, Growth mindset, and Broad perspective.

Work Environment and Company Culture:

* Work in a dynamic and inclusive environment that values diversity, equity, and inclusion.

• Collaborate with a team of experienced professionals who share your passion for delivering exceptional customer experiences.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.
• Enjoy a comprehensive benefits package, including health and welfare, financial wellbeing, flexibility and time off, and community and personal development opportunities.

Compensation and Benefits:

* Competitive compensation package, including base salary and bonus opportunities.

• Comprehensive benefits package, including health and welfare, financial wellbeing, flexibility and time off, and community and personal development opportunities.
• Opportunities for career growth and advancement in a dynamic and inclusive environment.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, arenaflex will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process. Apply for this job