Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. If you're a self-driven, customer-focused individual with a passion for health insurance, we want to hear from you!
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our innovative technology and decision support tools make finding and enrolling in health insurance simple, and we're committed to building a positive and motivating work environment for our team members.
Job Summary
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service, managing customer accounts, and providing technical support. You'll work closely with our team to resolve customer inquiries, troubleshoot issues, and provide solutions that meet their needs. If you're a team player with excellent communication skills and a passion for customer service, we encourage you to apply.
Key Responsibilities
- Deliver exceptional customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels
Qualifications
- 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Essential Qualifications
- Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven
Preferred Qualifications
- Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus
What We Offer
- Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)
Work Environment and Company Culture
At arenaflex, we're committed to building a positive and motivating work environment for our team members. As a Remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a collaborative and supportive team environment. We offer a range of benefits, including paid training, performance and attendance-based incentives, and a 401K match. Our team is passionate about delivering exceptional customer service and making a difference in the lives of our customers.
Compensation and Perks
- Hourly rate: $15.00 - $16.50 - Performance and attendance-based incentives, in addition to the base pay - Paid time off (PTO) - 401K Match - Individual Coverage HRA (ICHRA)
How to Apply
If you're a motivated and customer-focused individual with a passion for health insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. If you require accommodations during the application or interview process, please let us know. Apply for this job