Senior Customer Success Manager, Enterprise Solution SEO – Boston, MA at arenaflex

Join the arenaflex team as a Senior Customer Success Manager, Enterprise Solution SEO, and take your career to the next level in the dynamic world of digital marketing. As a key member of the Enterprise Solutions Customer Success Team, you will be responsible for delivering exceptional customer experiences, driving business growth, and shaping the future of arenaflex's online visibility management SaaS platform.

About arenaflex

arenaflex is a leading online visibility management SaaS platform that empowers businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns, and achieve measurable results from online marketing. With a strong commitment to innovation and customer satisfaction, arenaflex has been recognized as a top software product globally, a Great Place to Work, and a Deloitte Technology Fast 500 company. Our team is passionate about creating an inclusive environment where everyone can thrive, and we're excited to welcome you to our growing family.

Job Description

As a Senior Customer Success Manager, Enterprise Solution SEO, you will be responsible for:

• Acting as a "Player/Coach" to develop effective processes and workflows for Onboarding, Customer Adoption, Account Activation, and QBRs across the USA
• Discovering business and SEO goals of customers to build out a business plan, including goals, timelines, benchmarks, and measures of success
• Preparing and delivering Quarterly Business Reviews (QBRs) with customers based on the goals identified during the discovery
• Training customers on relevant arenaflex workflows to help them achieve their goals
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
• Identifying commonalities in tasks, processes, and workflows
• Developing engaging and helpful content (such as help articles, blogs, and videos) for our EntSol customers to help them "self-service" common tasks, processes, and workflows
• Acting as an extension of your customer's business, offering your own insights and recommendations based on extensive research into the customer's business, your knowledge of SEO, and their engagement within our platform
• Proactive relationship management with accounts to maintain overall customer health
• Monitoring and reporting on the health and risk of assigned accounts using sophisticated processes/tools
• Collaborating closely with the Sales and Product departments, both during the acquisition of new customers and throughout their time with arenaflex
• Maintaining a deep understanding of arenaflex's suite of products and also the wider SEO world
• Providing dedicated technical and product support
• Actively participating in team projects and arenaflex experiments that might result in new processes
• Acting as a conduit between the customer and our product team to help with the continued development of our products, leveraging customer feedback and use cases

Requirements

To succeed in this role, you will need:

• 5+ years of experience in the SEO and/or Digital Marketing field with 3+ years of agency experience
• Extensive Technical SEO and/or Digital Marketing knowledge and ability to deliver in-depth technical recommendations to customers
• Must be physically located in the US region and willing to work business hours of the same
• Hands-on experience in building SEO strategies, including keyword research, competitor analysis, and technical auditing
• Experience working with Enterprise SEO platforms
• Knowledge of Google Search Console, Google Ads, and Google Analytics
• Ability to identify customer goals and then demonstrate bespoke workflows for the customer to help them achieve these goals
• Experience in preparing and delivering in-depth QBRs
• Solid understanding of Customer Success best practices and customer-oriented personality
• Ability to learn software programs
• Creative and analytical thinker with h2 problem-solving skills
• Exceptional English verbal and written communication skills with the ability to communicate effectively at all levels

Nice to Have

* You're a "Player/Coach," both directly managing your own customers and also offering your support and expertise to the rest of the EntSol CSM team

• You have deep customer empathy and find fulfillment in helping customers reach their goals
• You enjoy working with people and are driven to provide an excellent customer experience
• You pride yourself on going above and beyond for teammates and customers
• You are ready to be autonomous and proactive
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading online visibility management SaaS platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• A fun and inclusive company culture

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Contact Information

arenaflex Boston, MA [Email Address] [Phone Number]

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications. Apply for this job