Experienced Customer Experience Assistant, Sales (Part Time) – Luxury Jewelry Retail

At arenaflex, we're passionate about creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. As a Customer Experience Assistant, Sales (Part Time) in our Boston, MA showroom, you'll play a vital role in delivering exceptional experiences for every arenaflex customer. If you're a driven, customer-focused individual with a passion for luxury jewelry, we want to hear from you!

About arenaflex

arenaflex is a rapidly growing e-commerce jeweler dedicated to reinventing fine jewelry in a thoughtful and modern way. Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small.

Responsibilities

As a Customer Experience Assistant, Sales (Part Time), you'll be responsible for: ### Sales & Customer Service

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

### Showroom Coordination & Maintenance

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

What We're Looking For

* A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Bonus Points if You Have

* A bachelor’s degree or equivalent preferred

• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

What We Offer

At arenaflex, we're passionate about supporting our teams. Through our commitment to innovation, collaboration, and diversity, we've built a culture that fosters growth and development. In addition to competitive compensation and a robust benefits package, we offer:

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Learn more about our impact and team diversity.
• Employee Discounts. As an employee at arenaflex, you’ll receive a generous discount on our jewelry.
• Sales Incentive Programs. Quarterly bonuses for achieving sales targets.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect

Everyone at arenaflex has a voice – we want to hear yours! If you are interested in growing with arenaflex, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

Equal Employment Opportunity

arenaflex recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At arenaflex, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected]. Apply for this job