Experienced Full Stack Chat Sales Specialist – Digital Customer Engagement and Debt Settlement

At arenaflex, we're on a mission to revolutionize the way people interact with our company and achieve financial freedom. As a leading debt settlement organization, we're committed to empowering individuals and families to take control of their finances and live their best lives. We're now seeking an experienced and results-driven Chat Sales Specialist to join our team in North Carolina!

About arenaflex

arenaflex was founded in 2009 with a clear vision: to help consumers overcome overwhelming debt and achieve a healthier financial lifestyle. As one of the most-trusted and best-rated consumer debt relief providers in the United States, we've helped over 450,000 people settle over $10 billion of debt. Our purpose is to elevate, empower, and transform lives, and we're dedicated to making a positive impact in the lives of our clients.

Job Summary

As a Chat Sales Specialist at arenaflex, you'll be the first point of contact for prospective clients seeking support through digital channels. You'll engage with leads via online chat, utilizing templated responses and structured scripts to deliver a consistent and professional brand experience. Your primary responsibility will be to qualify prospects using pre-defined criteria, schedule appointments for eligible clients, and ensure all interactions are accurately documented. Success in this role requires the ability to manage multiple conversations at once, maintain attention to detail, and collaborate effectively with internal sales teams to ensure a seamless client journey.

Responsibilities

* Accept and respond promptly to incoming chat inquiries initiated by prospective clients

• Use templated responses and structured scripts to guide conversations and ensure brand consistency
• Qualify each prospect using pre-defined criteria and determine the appropriate next step
• Schedule appointments for qualified leads while maintaining accurate notes in the chat system
• Manage multiple chat conversations simultaneously while maintaining professionalism and accuracy
• Collaborate with internal sales teams to ensure smooth handoffs and follow-through
• Walk clients through enrollment when necessary
• Complete IAPDA certification within the first year (company-sponsored)
• Meet performance criteria set forth by the management team
• Adhere to arenaflex and Sales department policies and procedures and any applicable changes to either

Qualifications

* Minimum of one year of work experience in an Account Executive, inside sales, or lead generation roles

• Experience in sales and account management, consistently meeting or exceeding sales revenue quotas
• Strong business acumen and professionalism
• Excellent communication skills both verbal and written
• College Degree preferred from any accredited university or college but not required
• Previous remote work experience highly preferred
• Previous chat experience preferred

Essential Skills and Competencies

* Strong typing speed and accuracy with the ability to manage multiple conversations in real-time

• Comfort working with templated messaging, workflows, and qualification guidelines
• High attention to detail and a client-first mindset
• Ability to attain and maintain high sales quotas on a monthly basis
• Ability to work in a fast-paced, high-volume setting
• Ability to clearly explain details about the company's debt settlement program to prospective customers
• Ability to recall details of calls with prospective customers and record those details accurately
• Ability to use and navigate multiple computer systems with exceptional multi-tasking skills
• Ability to de-escalate stressful situations
• Ability to support and de-escalate vulnerable and sometimes difficult clients
• Ability to remain calm and professional during difficult discussions
• Ability to take constructive feedback

arenaflex Role Qualifications

* Computer competency and ability to work with a computer

• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt

Compensation and Benefits

* Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US.

• Base rate for position starts at $31,200 annually.
• Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $75,000 annually.
• The top 20% of the team can make up to $100K.
• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

Work Environment and Company Culture

* arenaflex is a team-oriented environment full of rewards and growth opportunities for our employees.

• We're dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
• Our company culture is built on the principles of empathy, transparency, and accountability.

How to Apply

If you're a results-driven and customer-focused individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Apply for this job