Experienced Data Entry Clerk/Administrative Support – Customer Service and Operations in Bethel, CT
Are you a highly motivated and organized individual with excellent communication skills, a customer-first attitude, and a passion for delivering quality work? Do you thrive in a fast-paced environment where every detail counts and contributions are valued? If so, we invite you to join arenaflex, a nationally recognized leader in home organizing systems, as an Experienced Data Entry Clerk/Administrative Support.
About arenaflex
arenaflex is a dynamic and innovative company that designs, manufactures, and installs a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We are committed to providing superior customer service and exceeding our clients' expectations. Our team is comprised of motivated, organized, and caring individuals who share our passion for delivering exceptional results.
Job Responsibilities
As an Experienced Data Entry Clerk/Administrative Support, you will play a crucial role in the smooth functioning of our daily operations. Your primary responsibilities will include:
- Data Entry: Accurately entering information into databases, spreadsheets, or other systems from various sources.
- Data Quality Assurance: Running reports to check for accuracy and completeness in data systems.
- Maintaining Records: Organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility.
- Communicating: Collaborating with team members or departments to clarify data requirements or resolve discrepancies.
- Following Protocols: Adhering to company procedures and data management best practices.
In addition to data entry, you will also provide administrative support, including:
Ordering and maintaining office supplies and equipment
.
Handling incoming and outgoing mail and packages
.
Greeting visitors and providing assistance
. You will also be responsible for handling incoming customer inquiries via phone and email in a courteous and professional manner, providing accurate information regarding products, services, policies, and procedures.
Problem Resolution
As an Experienced Data Entry Clerk/Administrative Support, you will be responsible for escalating complex issues to the appropriate departments for resolution and following up with customers to ensure their concerns are resolved satisfactorily.
Team Collaboration
You will work closely with other departments to ensure seamless customer experiences, deliver administrative support for office staff, sales team, and production/installation departments, and manage designers' appointment calendars.
Quality Assurance
You will adhere to customer service policies and procedures, meet or exceed performance goals related to customer satisfaction, quality, and productivity.
Qualifications
To be successful in this role, you will need to possess:
- A proactive attitude and a commitment to taking ownership of tasks and driving them to completion.
- The ability to master processes and procedures.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- The ability to multi-task, prioritize, and manage time effectively.
- A high school diploma or equivalent; a college degree is preferred.
- Proficiency in Microsoft Office and CRM systems.
Benefits
arenaflex offers a competitive salary, health, dental, and vision insurance, 401K, paid time off and holidays, and career development opportunities. If you're ready to bring your enthusiasm and skills to a team that values your contributions, we'd love to hear from you. Apply now and take the first step in building a rewarding career with us!
Compensation and Benefits
* Competitive salary: $18 - 22 per hour
- Health, dental, and vision insurance
- 401K
- Paid time off and holidays
- Career development opportunities
Location
Bethel, CT
Job Type
Full-time
Expected Salary
$18 - 22 per hour
Apply Now
If you're a motivated and organized individual with excellent communication skills and a passion for delivering quality work, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job