Experienced Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025

At arenaflex, we're committed to delivering exceptional customer experiences and innovative financial solutions that meet the evolving needs of our customers. As a Customer Solutions Representative - Collector, you'll play a vital role in helping us achieve this mission by working closely with customers to understand their financial situations and find solutions that work for them.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that's passionate about providing innovative financial solutions and exceptional customer service. We're relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our commitment to diversity and inclusion in the workplace is unwavering, and we're dedicated to creating a culture that values and supports the growth and development of our employees.

The Opportunity

As a Customer Solutions Representative - Collector, you'll be responsible for contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You'll work in a fun team environment, leaving at the end of the day feeling like you've made a difference. Our team receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices.

Key Responsibilities

* Work closely with clients to understand their reason for delinquency and current financial situation to gain commitments for past due payments

• Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency
• Document all accounts accurately, clearly, and concisely noting the reason for hardship and potential repossession loss, as well as adhere to all state and federal laws in the handling of accounts
• Demonstrate commitment to serving customer needs with the ability to problem solve or escalate special circumstance efficiently and with insight
• Respond to customer inquiries via telephone, Shaw workflows, and/or e-mails within an established timeframe

The Skills You Bring

* HS Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs

Work Schedule

* 8am - 5pm Monday through Friday

• 12pm - 9pm one day per week
• 8am - 12pm one Saturday per month

Training and Development

* Training Class starts - August 4th, 2025

• Compensation - $23/hour + Monthly Incentives
• Hybrid Work Environment - (3 days In-Office & 2 days Remote)

Total Rewards

At arenaflex, we're committed to providing our employees with a comprehensive Total Rewards program that includes:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity

How We'll Have Your Back

At arenaflex, we're committed to supporting our employees in their personal and professional growth. Our compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. We're dedicated to creating a culture that values and supports the growth and development of our employees.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be a part of arenaflex's mission to "Do it Right" and be a trusted financial-services provider to our customers. Apply for this job