Experienced Daytime Call Taker (Customer Service Representative) – Providing Compassionate Support in Kenosha, WI at arenaflex

At arenaflex, we pride ourselves on delivering exceptional, compassionate customer service that sets us apart in the industry. As a leading provider of emergency medical services, we understand the importance of building strong relationships with our patients, families, and healthcare partners. We are seeking an experienced Daytime Call Taker (Customer Service Representative) to join our team in Kenosha, WI. If you possess a warm and professional phone manner, a keen eye for detail, and a passion for delivering outstanding customer service, we encourage you to apply.

About arenaflex

arenaflex is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We offer a comprehensive range of services, including wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Our commitment to exceptional customer service has earned us a reputation as a trusted partner in the healthcare community.

Responsibilities

As a Daytime Call Taker (Customer Service Representative) at arenaflex, you will be responsible for:

• Answering, screening, and directing calls for the entire company in a timely and efficient manner
• Distinguishing the need for emergency transportation and pre-arranging transport for facilities while determining the level of care needed for patients
• Arranging specialty and critical care transportation as needed
• Providing information and assistance for customer service inquiries, resolving issues in a professional and courteous manner
• Communicating effectively with multiple departments and EMS personnel to ensure seamless coordination of patient care
• Providing supportive information to customers to assist them in arranging appropriate transport
• Developing effective solutions for customer service issues and escalating concerns to management as needed
• Directing calls to the Flight desk as appropriate
• Performing other duties as assigned by management

Qualifications

To be successful in this role, you will possess:

• A pleasant, professional phone manner with excellent communication skills
• A detail-oriented approach to work, with a focus on accuracy and efficiency
• Typing skills of 30 wpm or better, with the ability to navigate our electronic medical records system
• The ability to excel in a high-stress environment, remaining calm and composed under pressure
• Adaptability and flexibility, with the ability to learn and apply new policies and procedures as needed
• A medical background is a plus, but not required; EMD certification will be required within 1 year of employment
• A strong commitment to customer service, with a passion for delivering exceptional care and support to our patients and families

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package that includes:

• Medical, vision, and dental insurance
• 401(k) retirement plan with company match
• Disability insurance
• Flexible spending accounts (FSAs) and health savings accounts (HSAs)
• Paid time off and vacation days
• Opportunities for professional growth and development, including training and education programs

Work Environment and Culture

Our Kenosha, WI location offers a dynamic and supportive work environment, with a team of dedicated professionals who share a passion for delivering exceptional customer service. We are committed to creating a culture of respect, empathy, and compassion, where every employee feels valued and supported.

How to Apply

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Apply Now

To apply for this role, please visit our website at [arenaflex website URL]. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job