Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. If you're a self-driven, customer-centric individual with a passion for health insurance, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. With a strong presence in the health insurance industry, we're committed to making health plan decisions easier for millions of Americans. Our innovative solutions empower consumers to take control of their health insurance needs, and our customer-centric approach sets us apart from the competition.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for providing top-notch customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that our clients receive the best possible experience, and you'll be an integral part of our efforts to build a positive and motivating work environment.

Key Responsibilities

* Deliver exceptional customer service through inbound and outbound calls, online chat inquiries, and email support

• Manage customer accounts, provide technical support, and interpret and follow defined procedures and policies
• Utilize creative problem-solving skills to resolve complex customer issues
• Adapt to changing projects and updates, and prioritize tasks to meet deadlines
• Collaborate with our team to achieve customer satisfaction goals and improve our services
• Participate in extensive self-study, training, and testing to stay up-to-date on our products and services
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* 18 years of age or older

• High school diploma or equivalent required; degree in a related field preferred
• Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite
• High level of comfort learning new technology and adapting to changing systems
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
• Comfortable working from home and maintaining a dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (NOT compatible with mobile internet service providers and/or satellites)

Preferred Qualifications

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center environment
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training

• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Why Join arenaflex?

* Opportunity to work with a leading provider of cloud-based enrollment tools for the health insurance industry

• Collaborative and supportive team environment
• Comprehensive training and development programs to help you grow in your career
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-centric individual with a passion for health insurance, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice. Apply for this job