Experienced Customer Service Specialist – Retail Sales and Customer Support

At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a Customer Service Specialist, you'll play a vital role in helping us achieve this purpose by delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships with customers, and staying up-to-date with the latest products and trends, we want to hear from you!

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a strong focus on customer satisfaction, employee growth, and community involvement, we're a company that truly cares about making a difference.

Job Summary

As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth in our retail stores. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and staying up-to-date with product features and visual standards.

Key Responsibilities

* Provide exceptional customer service, ensuring high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to help you succeed
• A chance to make a positive impact on our customers and communities

The Application Process

If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you! To apply, please follow these steps: 1. Online Application: Find the role that interests you on our Careers page and create your profile by entering or importing your details from one of our job board partners. 2. Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: Your video interview will be reviewed by a member of our Recruitment team, and our top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement plan
• Paid time off
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance

Apply Now

If you're ready to join a dynamic and growing company that values customer satisfaction, employee growth, and community involvement, apply now! Apply for this job