Experienced Bilingual Customer Service Representative – Exceptional Customer Experience in a Fast-Growing Industry
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a motivated and customer-focused individual who is fluent in both English and Spanish, we want to hear from you!
About arenaflex
arenaflex is a family-owned company that has been a leading distributor of shipping, industrial, and packaging materials in North America for over 30 years. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible service and products. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
Job Summary
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We offer a range of benefits and perks that support our employees' physical and mental well-being, including:
- A comprehensive health insurance plan that covers medical, dental, and vision expenses
- A 401(k) plan with a 6% employer match that starts day one
- Multiple bonus programs that recognize and reward employee performance
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of training and development programs that help our employees build new skills and advance their careers. Some of the career growth opportunities and learning benefits we offer include:
- Comprehensive training programs that equip employees with the skills and knowledge they need to succeed in their roles
- Mentorship programs that pair employees with experienced colleagues who can provide guidance and support
- Tuition Assistance Program that covers professional continuing education
- Opportunities for advancement and career growth within the company
Compensation and Perks
* Pay from $25 to $28 per hour with significant growth and earning potential!
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
How to Apply
If you're a motivated and customer-focused individual who is fluent in both English and Spanish, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter that highlights your experience and qualifications. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
Location
Duluth, GA
Expected Salary
$25 - 28 per hour
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