Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for building rapport and long-term relationships with customers? If so, we want to hear from you! arenaflex is seeking an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual to join our team. As a key member of our customer service team, you will be the first point of contact for new and existing customers, providing top-notch support and guidance to ensure their insurance needs are met.

About arenaflex

arenaflex is a global leader in the insurance industry, with a rich history of innovation and customer-centricity. Our mission is to empower people to seize opportunities and build a better future. We believe that when we realize our potential, we can help others reach theirs. Join us and be part of a community that values collaboration, creativity, and continuous learning.

Responsibilities

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will:

• Provide exceptional customer service to new and existing customers, responding to their insurance-related queries and concerns in a timely and professional manner.
• Build rapport and long-term relationships with customers, encouraging renewal and repeat business.
• Stay current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met.
• Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide "best in class" service.
• Meet or exceed performance metrics, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Qualifications/Skill Sets

To succeed in this role, you will need:

• A high school diploma or equivalent, with some college education a plus.
• A Property/Casualty Insurance License (desired, but not required; must obtain license within 90 days of employment).
• Bilingual: Fluent in English/Spanish required.
• 1 or more years of insurance sales/service experience (desired), with customer service experience required.
• Demonstrated job stability and attendance records.
• Remote working experience a plus.
• Solid computer, grammar, and multi-tasking skills.

Requirements

* High School Diploma or equivalent; some college is a plus!

• Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment).
• Bilingual: Fluent in English/Spanish Required
• 1 or more years of insurance sales/service experience desired. Customer Service experience required.
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar and multi-tasking skills
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.

What's in it for you?

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you can expect:

• Competitive hourly pay, ranging from $20 to $23 per hour, based on experience and education.
• A dynamic and supportive work environment, with opportunities for growth and development.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays.
• Hybrid working schedule, with 3 days in the office and 2 days remote.
• Annual Performance Bonus Potential.

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a culture that values collaboration, creativity, and continuous learning. Our offices are designed to be welcoming and accessible, with amenities such as on-site fitness centers, cafeterias, and game rooms.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait, refusal to submit to genetic tests or make genetic test results available, medical condition, citizenship status, pregnancy, childbirth, or related medical conditions, marital status, civil union status, domestic partnership status, familial status, or family responsibilities, military or veteran status, including unfavorable discharge from military service, personal appearance, height, or weight, matriculation or political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other classification protected by applicable law.

Accommodations

If you require any accommodations through the application process, please send an email to [insert contact information]. Apply for this job