Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance and a desire to grow with a dynamic organization? Look no further! arenaflex is seeking an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual to join our team in Blair, NE.
About arenaflex
arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. As a Fortune 500 company with over 60 offices in 20+ countries, we offer a unique blend of stability and growth opportunities. Our team of optimists and problem-solvers is dedicated to making a meaningful difference in the lives of our customers and employees.
The Role
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing exceptional service and support to ensure their insurance needs are met. You will work diligently to find resolutions to customer concerns, escalate issues when necessary, and strive for first call resolution to provide "best in class" service.
Responsibilities
- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary. - Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer. - Strive for first call resolution in order to provide "best in class" service. - Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
Qualifications/Skill Sets
- Ability to work in a fast-paced team environment. - Dedicated to providing a positive customer experience. - Communicate clearly and professionally over the phone. - Strong technical background/ability to multi-task in several systems at once. - Willingness to learn new material and systems/applications. - Accountable and reliable.
Requirements
- High School Diploma or equivalent; some college is a plus! - Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment). - Bilingual: Fluent in English/Spanish Required - 1 or more years of insurance sales/service experience desired. Customer Service experience required. - Demonstrated job stability and attendance records - Remote working experience a plus - Solid computer, grammar and multi-tasking skills - US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.
What We Offer
- Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. - All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. - 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. - Hybrid working schedules of 3 days in the office and 2 days remote.
Why Join arenaflex?
- We're all about people | We win together | We strive for better - We enjoy the everyday | We think further - We offer a dynamic and supportive work environment that encourages growth and development. - We're committed to making a meaningful difference in the lives of our customers and employees.
How to Apply
If you're ready to play your part in delivering exceptional customer service and growing with a dynamic organization, choose 'Apply Now' to fill out our short application. We can't wait to learn more about you!
Note:
Employment scams are a real concern, and we want to ensure your safety. All legitimate job postings with arenaflex will be posted on arenaflex Careers. All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses. Please report any job employment scams related to arenaflex to [email protected].
arenaflex is an equal opportunity employer.
We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the [email protected]. Apply for this job