Experienced Customer Service Representative – Licensing Division

At arenaflex, we're committed to creating a thriving community for New Yorkers by protecting and enhancing their daily economic lives. Our Licensing Division is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our division, you will be responsible for providing exceptional customer service to licensing applicants, processing applications, and maintaining accurate records.

About arenaflex

arenaflex is a dynamic organization that empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. Our Licensing Division is a critical component of our organization, ensuring that businesses operate in compliance with key consumer protection, licensing, and workplace laws.

Job Summary

We're seeking a Customer Service Representative with strong customer service, communications, and organizational skills to join our Licensing Division. As a Customer Service Representative, you will be responsible for:

• Providing high-volume customer service to licensing applicants in person and via phone
• Processing applications, checking records for accuracy, and maintaining accurate records
• Assisting applicants with outreach to other city agencies and interagency communication to resolve issues pertaining to their license
• Answering telephone calls, emails, and written correspondence and communicating applicant information
• Attending seminars, meetings, and/or trainings to stay up-to-date on industry developments and best practices
• Performing ordinary mathematical computations while accepting and processing payments
• Following all division and agency policies and procedures

Qualifications

To be successful in this role, you will need:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
• Excellent customer service, communication, and organizational skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Skills and Competencies

To excel in this role, you will need:

• Strong customer service skills, with the ability to provide high-volume customer service in person and via phone
• Excellent communication skills, with the ability to communicate effectively with applicants, colleagues, and other stakeholders
• Strong organizational skills, with the ability to prioritize multiple tasks and responsibilities and maintain accurate records
• Ability to work in a team environment and collaborate with colleagues to achieve common goals
• Strong problem-solving skills, with the ability to resolve issues and concerns in a timely and effective manner
• Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your customer service and communication skills through training and professional development programs
• Take on additional responsibilities and contribute to the growth and success of our Licensing Division
• Collaborate with colleagues to achieve common goals and develop new skills and competencies
• Participate in our mentorship program, which pairs new employees with experienced colleagues to provide guidance and support

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Work-life balance and employee well-being

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $ [insert salary range]
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Opportunities for professional development and career growth
• Access to our employee assistance program, which provides confidential support and resources for employees and their families

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job