Director of Enterprise Customer Delivery – Strategic Leadership for Global Rollouts

At arenaflex, we're not just a financial technology platform – we're a team of innovators, problem-solvers, and game-changers. Our mission is to empower businesses to achieve their ambitions faster, and we're looking for a seasoned leader to join our ranks as a Director of Enterprise Customer Delivery. This role is a unique opportunity to lead a high-performing team, drive strategic growth, and shape the future of payments, data, and financial products.

About arenaflex

arenaflex provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft – making us the financial technology platform of choice. At arenaflex, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. Our teams tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role

As a Director of Enterprise Customer Delivery, you'll lead our 25+ person organization across North America and LATAM, focusing on the delivery and execution of complex global rollouts for our customers. You'll work closely with cross-functional teams to build and expand highly effective and motivated Project Operations teams, improve merchant experience, operations efficiency, and product delivery. Your strategic leadership will drive continuous improvement, innovation, and results in an environment of rapid growth.

Key Responsibilities

* Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM.

• As a professional services leadership team member, you will be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions.
• Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
• Be an executive partner to the senior leadership of our merchants.
• Collaborate with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.
• Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.

Who We're Looking For

* An experienced, entrepreneurial, and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.

• Ability to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success.
• Excellent communicator with strong interpersonal skills, able to manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
• Strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
• Proven track record of managing change and growing organizations at scale.
• Strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements.
• At least 5 years of people management experience (preferably experience managing manager of managers and across time zones).
• Strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others.

What We Offer

* Annual base salary range: $210,000 to $280,000 plus RSU's.

• Opportunity to work with a global, multi-cultural team and contribute to the company's overall success.
• Collaborative and dynamic work environment with a focus on innovation and continuous improvement.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Professional development opportunities, including training, mentorship, and career growth.

Diversity, Equity, and Inclusion

At arenaflex, we believe that diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them – voices like yours. We welcome you to be your true self at arenaflex, and we encourage you to apply, even if you don't meet 100% of the qualifications.

What's Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don't be afraid to let us know if you need more flexibility.

Apply Now

If you're ready to take on a new challenge and join a team of innovators and game-changers, apply now for the Director of Enterprise Customer Delivery role at arenaflex. Apply for this job