Experienced Senior Customer Service Representative – Licensing Division at arenaflex

Join arenaflex's dynamic team and make a meaningful impact in the lives of New Yorkers

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? Look no further! arenaflex's Licensing Division is seeking an experienced Senior Customer Service Representative to join our team in New York City, NY.

About arenaflex

arenaflex is a leading organization dedicated to protecting and enhancing the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources, while helping to resolve complaints and promoting a culture of compliance. With a strong focus on community outreach and education, we empower consumers and working families to achieve financial health and work-life balance.

About the Licensing Division

The Licensing Division is a critical component of arenaflex, responsible for licensing over 45,000 businesses in more than 40 industries. Our team works tirelessly to ensure that businesses operate in compliance with key consumer protection, licensing, and workplace laws. We strive to create a culture of compliance and provide the tools and resources needed to support businesses in their growth and development.

Job Summary

As a Senior Customer Service Representative, you will play a vital role in delivering exceptional customer service to licensing applicants, providing coaching and guidance to other staff members, and assisting with outreach to other city agencies. You will be responsible for:

• Performing ordinary mathematical computations while accepting and processing payments
• Under supervision, performing clerical work including complex data processing functions, recording, researching, checking, and maintaining records
• Reviewing confidential reports and client background information to determine eligibility to obtain licenses
• Checking records for accuracy of information and conformity with established policy and procedures
• Preparing and monitoring reports
• Monitoring and providing coaching to other staff
• Providing high-volume customer service to licensing applicants in person and via phone
• Assisting applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
• Answering telephone calls, emails, and written correspondence and communicating applicant information
• Attending seminars, meetings, and/or trainings
• Following all division and agency policies and procedures

Qualifications

To be successful in this role, you will need:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills and Competencies

* Excellent customer service and communication skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Strong coaching and guidance skills
• Ability to work collaboratively with other staff members and stakeholders

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Senior Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise in customer service, communications, and organizational management
• Participate in training and development programs to enhance your knowledge and abilities
• Collaborate with other staff members to achieve common goals and objectives
• Contribute to the development of policies and procedures that support the Licensing Division's mission and goals

Work Environment and Company Culture

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We strive to create a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic. Our company culture values:

• Diversity, equity, and inclusion
• Collaboration and teamwork
• Continuous learning and development
• Innovation and creativity
• Excellence and high standards

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A salary range of $ [insert salary range]
• Comprehensive health insurance
• Retirement plan
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce. We strive to create a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic. Apply for this job