Experienced Full Stack Customer Service Solutions Project Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to empower sustainable progress through technology, and we're looking for a talented and experienced Customer Service Solutions Project Manager to join our team in Wendell, NC. As a key member of our Electrification and Automation Business Unit, you'll play a critical role in delivering comprehensive energy distribution systems and solutions across all markets and channels, balancing current grid reliability with future-focused innovations.

About arenaflex's Electrification and Automation Business Unit

arenaflex's Electrification and Automation (EA) Business Unit is a global leader in delivering comprehensive energy distribution systems and solutions across all markets and channels. Our team is dedicated to empowering customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. With a strong focus on customer satisfaction, we execute large-scale power distribution solutions, and our project managers oversee complete project lifecycles from initiation to closeout.

Job Summary

We're seeking an experienced Customer Service Solutions Project Manager to join our team in Wendell, NC. As a key member of our Project Management Office (PMO), you'll be responsible for managing diverse customer service projects through a matrix organization structure. You'll work closely with cross-functional teams, including field service engineers, 3rd party suppliers, consultants, and contractors, to deliver high-quality projects on time, within budget, and to the satisfaction of our customers.

Key Responsibilities

As a Customer Service Solutions Project Manager, you'll be responsible for:

• Directing all phases of projects from inception through completion, ensuring that projects are delivered on time, within budget, and to the satisfaction of our customers.
• Ensuring that safety risks are pre-identified and mitigated across all service projects to guarantee safe completion of our service activities.
• Managing the budget, schedule, quality, and performance of assigned projects, ensuring that projects are delivered in accordance with contractual obligations.
• Effectively communicating project expectations to team members and stakeholders in a timely and clear fashion, providing regular updates on work performed, plans, budget, and overall status.
• Identifying project problems and obtaining solutions, such as allocation of resources or changing contractual specifications.
• Managing customer expectations across the project cycle by regularly communicating project milestone statuses, resource activities, and other service project-related actions.
• Preparing and/or working with application engineering teams to develop change order quotations for additional service requests during the project.
• Proactive and frequent communications with Lead Field Service Representatives working at the customer site.
• Communicating to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects.
• Providing Lessons Learned feedback to our front-end offers team to ensure that we constantly improve our offers and help mitigate any unclear items for our customers.
• Managing 3rd party vendors/suppliers, monitoring and controlling agreed-upon scope, schedule, and budget.
• Working with internal commercial teams to maintain client relationships.
• Collaboration with internal/external team members, vendors, and/or project managers to develop site schedules.
• Reviewing and understanding project contractual obligations, such as change order processes, liquidated damages, claims processes, specification requirements, etc.
• Developing project execution plans, such as quality & testing plans, project schedules, risk registers, and manpower plans.

Qualifications

To be successful in this role, you'll need:

• A High School Diploma as a minimum requirement.
• 5+ years of direct service project management experience.
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.
• Authorization for employment in the U.S. without the need for employer-sponsored work authorization now or in the future.

Preferred Qualifications

While not required, we're looking for candidates with:

• A degree in engineering or construction management.
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment.
• Experience in specific industry-related to service project, e.g., field service, EPC projects, construction, energy, manufacturing.
• An understanding of medium and/or high voltage electrical equipment.
• An understanding of datacenter construction projects.
• Experience with MS Project or other relevant scheduling software.
• Strong leadership skills with experience in leading cross-functional project teams.
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.

Benefits

As a valued member of our team, you'll enjoy:

• A competitive salary range of $89,670 - $153,720 per year, eligible for Sales Incentive.
• A variety of health and wellness benefits to our employees.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• A commitment to protecting the environment, conserving our natural resources, fostering the health and performance of our people, and safeguarding their working conditions.

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

Apply Now

If you're a motivated and experienced Customer Service Solutions Project Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job