Experienced Customer Service Parts Advisor – RV Industry Expert

At arenaflex, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers. As an Experienced Customer Service Parts Advisor, you'll play a vital role in providing top-notch support and expertise to our customers, ensuring their satisfaction and loyalty to our brand.

About arenaflex

arenaflex is a leading manufacturer of high-quality recreational vehicles, committed to innovation, quality, and customer satisfaction. Our team of dedicated professionals shares a passion for delivering exceptional products and experiences that exceed our customers' expectations. As a valued member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.

Job Summary

We're seeking an experienced Customer Service Parts Advisor to join our team in Middlebury, IN. As a key point of contact for dealers and retail customers, you'll provide expert support and guidance on parts-related issues, ensuring seamless communication and resolution of customer inquiries. Your exceptional communication skills, product knowledge, and problem-solving abilities will make you an invaluable asset to our team.

Key Responsibilities

* Serve as the primary point of contact for all parts-related issues from dealers and retail customers, responding to and addressing inquiries with professionalism and expertise.

• Research and provide accurate information on parts orders, including part numbers, prices, shipping options, availability, and status of existing orders and change orders.
• Assist dealers with part number research, price quotes, shipping options, part availability, and status of existing orders and change orders.
• Research and create special make item part numbers, descriptions, and build lists.
• Process special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
• Verify the accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
• Communicate internally and externally to convey information regarding parts availability and status.

Experience and Knowledge

* Customer-facing experience is required, with a strong background in customer service and support.

• Prior high-volume call center experience is preferred, with a proven track record of handling complex customer inquiries.
• A manufacturing background with knowledge of RV construction, processes, parts, and warranties is preferred, as well as familiarity with Lemon Laws and recalls.

Essential Skills and Abilities

* Ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.

• Strong communication skills, with the ability to mediate escalated issues and upset customers.
• Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
• Proficient in Microsoft Office software, including AX.
• Ability to assess problem situations and respond appropriately in a professional manner.

Work Requirements

* This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.

• Regularly requires communicating with others, using hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
• Must comply with all safety procedures and protocols.
• This position is a full-time position, which may require some flexibility in hours and days worked (including Saturdays, as needed).
• Supervisory responsibilities: none.
• Remote work: not available.
• Regular attendance is required.

Benefits and Perks

* arenaflex offers a generous benefits package, including: + (2) Medical Insurance plan options, HSAs, and FSAs + Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) + Dental Insurance + Vision insurance + Disability and Life Insurance + 401k plan with an annual discretionary match + Wellness Benefits + On-site Fitness Center access (IN only) + Health Clinic for employee use (IN only) + Employee Assistance Program (EAP)

Benefits

Why Join arenaflex?

* arenaflex is a dynamic and supportive environment that fosters growth, learning, and collaboration.

• Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers.
• We offer a generous benefits package and opportunities for career growth and development.
• arenaflex is a leading manufacturer of high-quality recreational vehicles, committed to innovation, quality, and customer satisfaction.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support and expertise, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job