Experienced Customer Service Representative – Remote Full Stack Support

At arenaflex, we're dedicated to creating peace of mind by pioneering safety and security. With over 30 brands, 12,000+ employees globally, and products sold in 130 countries, we specialize in security around the doorway and beyond. As a Customer Service Representative, you'll be part of a world-class team that's passionate about delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading provider of security solutions, and our commitment to innovation and customer satisfaction has earned us the Gallup Exceptional Workplace Award for the second year in a row. We're proud to be a diverse and inclusive workplace, where everyone has the opportunity to grow and thrive.

Job Summary

We're seeking a self-motivated, results-driven Customer Service Representative to join our remote team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

Key Responsibilities

* Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.

• Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
• Communicate and work closely with appropriate departmental personnel.
• Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
• Provide back-up support to other group members in the performance of job duties as necessary.
• Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
• Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
• Perform duties and responsibilities as described in the provided systems.
• Perform other related duties in support of the team as assigned by management.
• Work hand in hand with the branches to provide a seamless process for our customers.

What You Need to Succeed

* High School Diploma or GED with 1-3 years of experience or equivalent work experience

• Ability to work on Eastern Standard Time
• Proficient computer skills
• Must have a flexible schedule and able to work the on-call shift as needed
• Flexible, cooperative, and proactive
• Able to work independently in a team-oriented environment
• Ability to make decisions and troubleshoot
• Execute tasks in a timely manner and in a remote setting
• Detail-oriented
• SAP knowledge a plus

Additional Preferred Skills or Qualifications

* Associate's Degree

• D365 Knowledge
• Five9 Knowledge

Why Work for arenaflex?

* We're a Great Place to Grow your Career if: + You're seeking a rewarding opportunity that allows you to truly help others. + You're looking for a company that will invest in your professional development. + You want a culture that promotes work-life balance. + You want to work for an award-winning company that invests in its people.

• What You'll Get from Us:

+ Health, dental, and vision insurance coverage + Generous Vacation and Sick Time + A commitment to your future with a 401K plan + Health Savings Accounts + Flexible Spending Accounts + Disability Insurance + Life Insurance + Tuition Reimbursement + Voluntary Wellness Program + Employee Discounts through Perks at Work + Community involvement and opportunities to give back + Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation

* The expected Base Hourly Range: $15.14-$26.82 per hour

• The actual compensation will be determined based on experience and other factors permitted by law

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place! If you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

arenaflex is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers, and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact us. Apply for this job