Experienced Part-Time Customer Experience Banker – Cincinnati, OH

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker, you'll play a vital role in helping our customers achieve their financial goals while fostering a welcoming and inclusive team environment. If you're passionate about providing top-notch customer service, have a knack for sales, and are eager to grow your career in a dynamic and supportive team, we'd love to hear from you.

About arenaflex

arenaflex is a leading financial institution committed to helping our customers succeed. We believe in empowering our employees to make a meaningful impact in their communities and providing them with the tools and resources they need to excel in their careers. Our branch banking roles offer a unique opportunity to share ideas, voice opinions, and directly impact our customers, our bank, and our communities for the better.

Job Summary

As a Customer Experience Banker, you'll be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. You'll process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
• Perform other duties as assigned

Basic Qualifications

* High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role

• Bachelor's Degree is also acceptable

Preferred Qualifications

* 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our branch banking roles offer a welcoming and inclusive team environment where you'll have the opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. We're combining the best of both worlds: in-office and work-from-home arrangements to deepen connections, maintain a strong community, and do your best work.

Career Growth Opportunities and Learning Benefits

arenaflex is dedicated to helping our employees grow and develop their careers. As a Customer Experience Banker, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative team environment that encourages open communication and idea-sharing

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee assistance program

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job