Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for building strong relationships and resolving complex issues? If so, we want to hear from you! As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you will play a vital role in providing top-notch service to our customers while also driving sales growth and revenue.

About arenaflex

arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of trust, integrity, and a passion for helping people achieve their goals. We're proud to be a Fortune 500 company with over 60 offices in 20+ countries, serving a diverse range of customers and communities.

The Role

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent, you will be responsible for delivering exceptional customer service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

Responsibilities

* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary

• Convey information efficiently, effectively, and appropriately to meet the needs of the customer
• Strive for first call resolution to provide "best in class" service
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications/Skill Sets

* Ability to work in a fast-paced team environment

• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

Requirements

* Property/Casualty Insurance License required

• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired. Customer Service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future

Compensation

* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education

• Hours of M-F and some weekends and holidays
• In addition to regular hourly pay, there is an annual Performance Bonus Potential

Work Environment and Company Culture

* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location

• arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees
• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
• All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave

What's in it for you?

* Join a global leader in the insurance industry with a rich history of innovation and a commitment to excellence

• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Enjoy a competitive compensation package, including starting pay ranges from $20 - $21.50/hour and an annual Performance Bonus Potential
• Take advantage of our comprehensive benefit programs, including health, dental, and vision insurance, 401(k) with employer match contributions, and more
• Pursue opportunities for career growth and development in a dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now by submitting your application through our website. We can't wait to learn more about you and explore how you can contribute to our team's success.

Important Note

arenaflex is an equal opportunity employer and does not discriminate on the basis of any protected characteristic. We're committed to creating a diverse and inclusive work environment that values and respects all employees. If you require any accommodation through the application process, please send an e-mail to [email protected]. Apply for this job