Experienced Customer Service Representative (Licensed P&C Agent) – Insurance Sales & Service

Are you a customer-focused individual with a passion for delivering exceptional service and building strong relationships? Do you have a strong technical background and excellent communication skills? If so, we invite you to join our team at arenaflex as an Experienced Customer Service Representative (Licensed P&C Agent) – Insurance Sales & Service.

About arenaflex

arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. As a Fortune 500 company with over 60 offices in 20+ countries, we offer a unique opportunity to work with a diverse and dynamic team of professionals who share our passion for delivering exceptional service and building strong relationships. Our company culture is built on the values of "We're all about people," "We win together," and "We strive for better." We believe that when we realize our potential, we can help others reach theirs.

Job Summary

As an Experienced Customer Service Representative (Licensed P&C Agent) – Insurance Sales & Service, you will play a critical role in delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

Responsibilities

- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary. - Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer. - Strive for first call resolution in order to provide "best in class" service. - Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Qualifications/Skill Sets

- Ability to work in a fast-paced team environment. - Dedicated to providing a positive customer experience. - Communicate clearly and professionally over the phone. - Strong technical background/ability to multi-task in several systems at once. - Willingness to learn new material and systems/applications. - Accountable and reliable.

Requirements

- Property/Casualty Insurance License required. - High School Diploma or equivalent; some college is a plus! - 1 or more years of insurance sales/service experience desired. Customer Service experience required. - Demonstrated job stability and attendance records. - Remote working experience a plus. - Solid computer, grammar, and multi-tasking skills. - US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.

Compensation

Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education. Hours of M-F and some weekends and holidays. This position is either Hybrid (3days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location. In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Work Environment & Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' needs. We offer a range of benefits and programs that help our employees live their lives to the fullest at home and at work. These include: - Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. - All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance. - We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave.

Why Join arenaflex?

- We're a global leader in the insurance industry with a rich history of innovation and a commitment to excellence. - We offer a unique opportunity to work with a diverse and dynamic team of professionals who share our passion for delivering exceptional service and building strong relationships. - We believe in creating a work environment that is inclusive, diverse, and supportive of our employees' needs. - We offer a range of benefits and programs that help our employees live their lives to the fullest at home and at work.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service and building strong relationships, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Accommodation Request

If you require any accommodation through the application process, please send an e-mail to [email protected].

No Agencies Please

arenaflex does not accept applications from agencies. We appreciate your understanding and cooperation in this matter. Apply for this job