Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic Remote Environment at arenaflex

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences to clients? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Bilingual Spanish Call Center Customer Service Representative.

About arenaflex

arenaflex is a dynamic and innovative company that delivers exceptional outcomes for our clients and the millions of people who count on them. We pride ourselves on creating a culture where individuality is noticed and valued every day. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to thrive.

The Role

As a Bilingual Spanish Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You will also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Responsibilities

* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background and drug screening required

What We Offer

* $17.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• A positive, employee-friendly culture while playing an important role in supporting our clients

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to thrive. Our culture is built on the principles of respect, empathy, and open communication, and we're proud to be an equal opportunity employer.

Compensation and Benefits

* The pay for this role is $17.00 per hour.

• In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
• In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences to clients, we invite you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .

Vaccination Policy

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job