Experienced Customer Service Representative I – Product Identification and Traceability Solutions

At arenaflex, we're passionate about empowering businesses to succeed through innovative product identification and traceability solutions. As a trusted world manufacturer, we're committed to delivering exceptional customer experiences that drive loyalty and growth. We're now seeking an experienced Customer Service Representative I to join our team in Keene, NH, and play a vital role in shaping the future of our company.

About arenaflex

arenaflex is a leading provider of product identification and traceability solutions, serving a diverse range of industries worldwide. Our comprehensive portfolio of inkjet, thermal transfer, laser, print, and apply label systems enables businesses to achieve product quality and safety, regulatory compliance, and improved manufacturing processes. With a strong entrepreneurial spirit and a customer-centric approach, we're dedicated to delivering innovative solutions that drive business success.

The Role

As a Customer Service Representative I, you'll be the primary interface for our customers, providing exceptional service and support to ensure their satisfaction and loyalty. You'll navigate our ERP system (SAP), Sales Order Automation tool, and B2B portal to process quotes, orders, returns, credits, and debits. Your primary responsibilities will include:

• Interpreting and processing customer requests and general inquiries
• Collaborating with cross-functional team members to satisfy customer requirements
• Creating and maintaining ERP system records with a superior level of accuracy
• Maintaining company product and service knowledge sufficient to satisfy customer needs
• Consistently providing accurate, prompt, professional service, and follow-up
• Decisively resolving routine customer concerns
• Leveraging customer feedback to drive continuous improvements

Job Requirements

To succeed in this role, you'll need:

• High School Diploma or equivalent required; 2 or 4-year degree preferred
• Previous customer-facing experience and data entry experience
• Superior data entry speed, accuracy, and attention to detail
• Ability to thrive in a fast-paced environment and remain calm under pressure
• Strong planning and organizational skills
• Excellent written and verbal communication skills
• Superior active listening skills with the ability to interpret client needs
• Strong problem-solving skills
• Proven ability to build customer rapport
• Commitment to continuous improvement, teamwork, and collaboration
• Familiarity working with SAP and Salesforce a plus

Our Values and Culture

At arenaflex, we're guided by a set of core values that shape our culture and drive our success:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

Work Environment and Career Growth Opportunities

As a Customer Service Representative I, you'll enjoy a hybrid/remote working arrangement with flexible hours of 8:00 am - 5:00 pm EST. You'll also have the opportunity to participate in onsite training in Keene, NH, for approximately 4-6 weeks during normal daytime office hours. We offer a comprehensive total rewards package, including:

• Competitive hourly pay rate
• Bonus eligibility based on performance metrics and other criteria
• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health savings account, health care, and dependent care flexible spending accounts
• Company-paid short-term disability and long-term disability
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, and 64 paid sick leave hours annually or as provided under state and local paid sick leave laws
• Tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
• Business travel services
• Employee discounts
• Employee assistance program that includes company-paid counseling sessions and legal services

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for the job now! We're an equal opportunities employer and welcome applications from diverse candidates. If you require a reasonable accommodation to complete the application process, please let us know. We're committed to providing an inclusive and accessible work environment for all employees. Apply for this job Apply for this job