Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic Environment at arenaflex

Are you a customer service enthusiast with a passion for languages and a drive to succeed? Do you want to be part of a team that values individuality and creativity? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As an Experienced Bilingual Spanish Call Center Customer Service Representative, you'll have the opportunity to make a real impact, grow your career, and thrive in a dynamic environment.

About arenaflex

arenaflex is a company that delivers exceptional outcomes for our clients and the millions of people who count on them. We're a team of dedicated associates who are passionate about creating a culture where individuality is noticed and valued every day. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

The Role

As an Experienced Bilingual Spanish Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background and drug screening required

What We Offer

As an Experienced Bilingual Spanish Call Center Customer Service Representative at arenaflex, you'll enjoy:

• $17.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Work Environment and Culture

Our work environment is designed to foster collaboration, creativity, and innovation. We believe in empowering our associates to take ownership of their work and make a real impact. Our culture is built on the principles of respect, empathy, and open communication. We're committed to creating a workplace where everyone feels valued, supported, and inspired to grow.

Compensation and Benefits

The pay for this role is $17.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and customer-focused individual with a passion for languages and a drive to succeed, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .

Vaccination Policy

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

Don't miss this opportunity to join a dynamic team and make a real impact. Apply now for the Experienced Bilingual Spanish Call Center Customer Service Representative position at arenaflex. Apply for this job