Experienced Senior Customer Service Representative – Licensing Division at arenaflex

Join arenaflex, a leading organization in the heart of New York City, as we strive to create thriving communities and protect the daily economic lives of New Yorkers. Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Senior Customer Service Representative to join our Licensing Division. As a key member of our team, you will play a vital role in providing high-volume customer service to licensing applicants, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a dynamic organization that protects and enhances the daily economic lives of New Yorkers. Our Licensing Division is responsible for licensing over 45,000 businesses in more than 40 industries, enforcing key consumer protection, licensing, and workplace laws. We strive to create a culture of compliance, empower consumers and working families, and provide the tools and resources they need to be educated consumers and achieve financial health and work-life balance.

Key Responsibilities

As a Senior Customer Service Representative, you will be responsible for:

• Providing high-volume customer service to licensing applicants in person and via phone, ensuring their needs are met and exceeding their expectations
• Assisting applicants with outreach to other city agencies and interagency communication to help resolve issues pertaining to their license
• Answering telephone calls, emails, and written correspondence, communicating applicant information accurately and efficiently
• Attending seminars, meetings, and/or trainings to stay up-to-date on industry developments and best practices
• Monitoring and providing coaching to other staff members to ensure exceptional customer service standards are met
• Performing ordinary mathematical computations while accepting and processing payments
• Under supervision, performing clerical work, including complex data processing functions, recording, researching, checking, and maintaining records
• Preparing and monitoring reports, ensuring accuracy and timeliness
• Following all division and agency policies and procedures, adhering to regulatory requirements and industry standards

Qualifications

To be successful in this role, you will need:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience, preferably in a customer-facing role
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines

Skills and Competencies

To excel in this role, you will need:

• Strong customer service skills, with a focus on delivering exceptional experiences
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Strong organizational and time management skills, with the ability to meet deadlines and manage competing priorities
• Ability to work collaboratively as part of a team, providing coaching and support to colleagues as needed

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Senior Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise through training and professional development programs
• Take on additional responsibilities and contribute to the growth and success of the organization
• Collaborate with cross-functional teams to drive business results and achieve organizational goals
• Participate in community outreach and engagement initiatives, contributing to the well-being and prosperity of New York City's communities

Work Environment and Company Culture

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We strive to create a work environment that is free from discrimination and harassment, where all employees feel valued, respected, and empowered to succeed. Our company culture is built on the principles of:

• Respect and empathy for all employees and stakeholders
• Open communication and transparency
• Collaboration and teamwork
• Continuous learning and professional development
• Innovation and creativity
• Accountability and integrity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $60,000 - $80,000 per year, depending on experience and qualifications
• Comprehensive benefits, including health, dental, and vision insurance, as well as a 401(k) retirement plan
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth
• A dynamic and inclusive work environment, with a focus on employee well-being and satisfaction

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!

Apply Now

To apply for this role, please visit our website at [arenaflex website URL] and submit your application through our online portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce. We strive to create a work environment that is free from discrimination and harassment, where all employees feel valued, respected, and empowered to succeed. Apply for this job