Experienced Customer Service Specialist – Wholesale and Retail Sales
At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and upholding the high standards of our brand. If you're a customer-focused individual with a passion for sales, we want to hear from you!
About arenaflex
arenaflex is a leading manufacturer and distributor of paints, coatings, and innovative solutions. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history and a commitment to excellence, we've built a reputation for quality, reliability, and customer satisfaction. Our team is dedicated to helping our customers achieve their goals, and we're looking for talented individuals like you to join our journey.
Job Summary
As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for achieving excellent customer service, consistently meeting sales goals, and maintaining the high quality and visual standards of our products and stores. If you're a motivated and customer-centric individual with a passion for sales, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
- If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Customer Service Specialist, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic team environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
- Flexible scheduling and work-life balance
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and products
How to Apply
If you're a motivated and customer-centric individual with a passion for sales, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We're proud to be an inclusive and supportive workplace that values the contributions of all employees.
Compensation and Benefits
arenaflex offers a competitive compensation and benefits package that includes:
- Competitive hourly rate
- Comprehensive health insurance
- Retirement plan
- Paid time off and holidays
- Flexible scheduling and work-life balance
- Opportunities for career growth and professional development
Location
This role is based in Margate, FL, and you'll be working in a fast-paced and dynamic retail environment. You'll have the opportunity to work with a diverse range of customers and products, and you'll be supported by a collaborative and experienced team.
Application Process
Our application process typically involves three stages: 1. Online Application: Please submit your application through our website or by clicking on the "Apply for the job now!" link below. 2. Digital Interview: If your application is successful, you'll be invited to complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: If you're successful in the digital interview, you'll be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal. We're excited to hear from you and look forward to receiving your application! Apply for this job