Experienced Store Customer Service Specialist – Paint and Coatings Sales Expert

At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Store Customer Service Specialist, you'll play a vital role in helping our customers achieve great results by providing exceptional customer service, recommending the right solutions, and staying up-to-date with product features and visual standards.

Job Description:

We're seeking an experienced and customer-focused Store Customer Service Specialist to join our team in Oakland, CA. As a key member of our retail store team, you'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be responsible for promptly resolving any customer concerns and ensuring maximum client satisfaction.

Responsibilities:

- Ensure high levels of customer satisfaction through excellent sales service - Assist customers in person and over the phone by determining needs and presenting appropriate products and services - Build productive trust relationships with wholesale and retail customers - Process sales transactions accurately and consistently with policies and procedures - Follow and achieve sales goals on a monthly, quarterly, and yearly basis - Maintain precise work order files and formulas - Pull appropriate products from the sales floor or warehouse - Tint and mix products, as needed, to customer specifications - Stock shelves and set up displays - Clean store equipment - Load/unload delivery trucks - Assist in making deliveries, as needed - Maintain in-stock and presentable condition assigned areas - Remain knowledgeable on products offered and discuss available options - Comply with inventory control procedures - Suggest ways to improve sales

Minimum Requirements:

- Must be at least eighteen (18) years of age - Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future - Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion - Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

- Have a valid, unrestricted Driver's License - Have at least a High School diploma or GED - Have at least one (1) year experience working in a delivery, retail, or customer service position - Have previous work experience selling paint and paint-related products - Have previous work experience operating tinting and mixing equipment - Ability to read, write, comprehend, and communicate in more than one language - Ability to read, write, comprehend, and communicate in Spanish

What We Offer:

At arenaflex, we're committed to supporting our employees' growth and well-being. We offer a wide range of benefits, including: - Life: with rewards, benefits, and the flexibility to enhance your health and well-being - Career: with opportunities to learn, develop new skills, and grow your contribution - Connection: with an inclusive team and commitment to our own and broader communities

Compensation and Benefits:

We offer a competitive salary and benefits package, including: - A comprehensive benefits program, including medical, dental, and vision coverage - A 401(k) retirement plan with company match - Paid time off and holidays - Opportunities for professional development and career growth

How to Apply:

If you're a customer-focused and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Note:

arenaflex is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Disclaimer:

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job