Experienced Full Stack Customer Service Representative – Insurance Sales & Service

At arenaflex, we're on a mission to empower individuals and businesses to seize opportunities and achieve their full potential. As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you'll play a vital role in delivering exceptional service and insurance recommendations to our valued customers. If you're passionate about making a meaningful difference and thrive in a fast-paced, dynamic environment, we encourage you to join our team of optimists and problem-solvers.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide. Our commitment to supporting our employees in living their lives to the fullest at home and at work is reflected in our competitive benefit programs, which cater to diverse needs at all stages of life. We're dedicated to fostering an inclusive culture that values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.

Responsibilities

As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you'll be responsible for:

• Delivering quality service and insurance recommendations to current and prospective customers
• Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
• Conveying information efficiently, effectively, and appropriately to meet customer needs
• Striving for first call resolution to provide "best in class" service
• Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications & Skill Sets

To succeed in this role, you'll need:

• Ability to work in a fast-paced team environment
• Dedication to providing a positive customer experience
• Strong communication skills, with the ability to communicate clearly and professionally over the phone
• Technical background and ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountability and reliability

Requirements

To be considered for this role, you'll need:

• Property/Casualty Insurance License required
• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future

Compensation & Benefits

As a valued member of our team, you can expect:

• Starting pay ranges from $20 - $21.50/hour based on your experience, education, and other factors
• Hybrid working schedule of 3 days in the office and 2 days remote (if you live near an arenaflex office location) or 100% work from home (if you live outside of an arenaflex office location)
• Annual Performance Bonus Potential
• Competitive benefit programs, including health, dental, and vision insurance options, optional life, disability, and AD&D insurance, 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
• Parental leave and other family-friendly benefits

What's in it for you?

At arenaflex, we're committed to supporting our employees in living their lives to the fullest at home and at work. Our values of "We're all about people," "We win together," and "We strive for better" guide our actions and decisions. We believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

How to Apply

If you're ready to make a meaningful difference and thrive in a dynamic environment, we encourage you to apply now! Please submit your application through our website, and we'll be in touch to learn more about you. Remember to be cautious of employment scams and only apply through our official website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait. If you require any accommodation through the application process, please send an email to [email protected]. Apply for this job