Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional comfort solutions to our customers through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we've been serving our community since 1979. Our commitment to values has enabled us to grow from a small family-owned service business to a trusted name in the industry. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in handling inbound phone calls, scheduling service and maintenance for our Residential Department, and contributing to a positive team atmosphere. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Job Role and Responsibilities

As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians
• Routing technicians based on location to ensure efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer issues and improve overall service quality

Schedule and Work Environment

* Wednesday: In-office work at our Chantilly location from 8 AM to 5 PM (with a one-hour lunch break)

• Monday to Friday: Remote work from home from 8 AM to 5 PM (with a one-hour lunch break) (not on Wednesday)

Qualifications and Requirements

To be successful in this role, you'll need:

• Previous call center experience (at least 1 year)
• Ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work under pressure
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)
• Reliable high-speed internet connection and a quiet workspace with minimal background noise

Remote Work Requirements

As a remote worker, you'll need to provide:

• A dedicated workspace with a reliable internet connection
• A quiet and distraction-free environment
• A laptop and cell phone will be provided by arenaflex

Benefits and Culture

At arenaflex, we offer a comprehensive benefits package and a positive work environment that includes:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional growth

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Compensation

The salary for this position will be competitive and commensurate with experience. We also offer a comprehensive benefits package and opportunities for career growth and development.

Location

The position is based in Manassas, VA, with remote work options available.

Apply Now

If you're ready to take your customer service career to the next level, apply now to join our team at arenaflex. We look forward to hearing from you! Apply for this job