Experienced Full Stack Director, Customer Solutions Architect – arenaflex Software (Remote)

At arenaflex, we're revolutionizing the way businesses operate in the cloud by providing cutting-edge software solutions that address the complex challenges of data management, infrastructure, and security. As a pioneer in the industry, we're seeking a highly skilled and experienced Director, Customer Solutions Architect to join our team and help propel us towards our destination. As a Director, Customer Solutions Architect, you'll be at the forefront of building our business and bringing our tools to market. You'll have the opportunity to work with a talented team of product, tech, and design leaders who are passionate about innovation and pushing the boundaries of what's possible. Our team is dedicated to delivering exceptional customer experiences, and we're looking for someone who shares our commitment to excellence.

About arenaflex

arenaflex is a leading financial services company that has been at the forefront of innovation since our first credit card customer in 1994. We've always recognized the potential of technology and data to drive business growth and customer satisfaction. In 2022, we publicly announced arenaflex Software and launched our first B2B software solution, Slingshot, to market. Our goal is to help businesses accelerate their data management journey at scale, and we're committed to delivering the best possible solutions to our customers.

Key Areas of Focus for Solutions Architects

As a Solutions Architect at arenaflex, you'll be responsible for the following key areas:

• Trusted Advisor: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.
• Customer Ambassador: You'll represent the voice of the customer and the customer needs in internal discussions and working groups.
• Demonstrate Value: You'll focus on identifying the best solutions that bring value to our customers.
• Thought Leadership: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: You'll focus on gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
• Pre-Sales & Post-Sales: You'll be focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. You'll also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.
• Solution Oriented: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
• Channel Partnership: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.

Key Responsibilities for This Role

As a Director, Customer Solutions Architect, you'll be responsible for the following key responsibilities:

Cultivates trust and builds relationships with customers

by identifying, documenting, and measuring pain points and desired business outcomes.

Effectively advocates and represents the voice of customers

to influence organizational objectives, product roadmaps, and to improve the overall customer experience.

Manages relevant customer activity, identifies risk and growth opportunities

, and partners with internal teams to mitigate risks or close opportunities.

Builds and manages key processes

, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.

Serves as a knowledge resource and escalation point for coworkers and customers

.

Autonomously works through complex situations and ambiguous environments

by building mechanisms and solutions to close gaps and grow the business.

Leads cross-functionally to achieve organizational objectives

, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.

Leads high customer satisfaction

through the use of data and proactive solutions.

Productively challenges the status quo

with clarity, identifying and proposing different approaches and solutions.

Conducts periodic check-ins with customers

to ensure product fit and to align on ways to drive more value together through technical solutioning.

Develops and maintains technical support procedures and policies

.

• Builds credibility and trust within the team and with our business customers and stakeholders.

Drives architecture/design reviews

for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects.

Analyzes, defines, and documents requirements

for data, workflow, logical processes, hardware, and operating system environment to support customer needs.

Works with business partners, architects, and other groups

to identify technical and functional needs of systems, and determine priority of needs.

Stays current with new technology options and products

, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

Essential and Preferred Qualifications

*

Bachelor's degree or Military experience

*

At least 5 years of experience

with design, implementation, or consulting experience of distributed applications

At least 3 years of experience

in infrastructure architecture, database architecture, and Data Security

At least 3 years of experience

with cloud platforms (AWS, GCP, Azure)

Master's Degree in Computer Science, Engineering, or Information Technology

*

Strong working knowledge of Kubernetes

*

Working knowledge of software development tools and methodologies

*

Presentation skills

with a high degree of comfort speaking with executives, IT Management, and developers

High level of comfort communicating effectively

across internal and external organizations

Ability to understand API design and integration

*

Demonstrated ability to adapt to new technologies and learn quickly

*

Experience working within software development or Internet-related industries

*

History of successful technical consulting and/or architecture engagements

with large-scale customers or enterprises

Ability to understand B2B sales process and client relationship management

*

Ability to understand security frameworks (NIST, ISO)

*

Ability to understand cryptography and data encryption methodologies

*

Demonstrated ability to understand tokenization and data security technologies

Career Growth Opportunities and Learning Benefits

As a Director, Customer Solutions Architect at arenaflex, you'll have the opportunity to:

Develop your skills and expertise

through ongoing training and professional development programs

Take on new challenges and responsibilities

as you grow and develop in your career

Collaborate with a talented team

of product, tech, and design leaders who are passionate about innovation and customer satisfaction

Contribute to the development of new products and solutions

that address the complex challenges of data management, infrastructure, and security

Make a meaningful impact

on the lives of our customers and the success of our business

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, inclusion, and collaboration. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the following values:

• Innovation: We're passionate about innovation and pushing the boundaries of what's possible.
• Customer satisfaction: We're committed to delivering exceptional customer experiences that meet and exceed their expectations.
• Collaboration: We believe in the power of collaboration and teamwork to drive business growth and customer satisfaction.
• Inclusion: We're dedicated to creating a work environment that's inclusive, supportive, and empowering for all employees.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. These benefits include:

Competitive salary

and performance-based incentive compensation

Comprehensive health insurance

and wellness programs

Financial benefits

, including 401(k) matching and employee stock purchase plan

Paid time off

and flexible work arrangements

Professional development opportunities

and ongoing training and education programs

Employee recognition and rewards

programs

How to Apply

If you're a highly skilled and experienced Director, Customer Solutions Architect who is passionate about innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Apply for this job