Experienced Customer Master Data Specialist – Strategic Account Management

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Strategic Account Management team, you'll play a vital role in ensuring the seamless implementation of customer contracts within our SAP environment. If you're a detail-oriented, analytical, and customer-focused professional with a passion for delivering results, we want to hear from you!

About arenaflex

arenaflex is a leading provider of industrial, medical, and specialty gases, welding and safety products. Our company is built on a foundation of innovation, customer-centricity, and a commitment to excellence. We're proud to be a part of the Air Liquide Group, a global leader in gases, technologies, and services for Industry and Health.

Job Summary

As a Customer Master Data Specialist, you'll be responsible for setting up, closing, and partnering with customer accounts, as well as executing their contractual pricing within our SAP environment. You'll work closely with subject matter experts to establish implementation timelines and document requirements, research and review existing customer accounts to determine necessary changes, and create and develop pricing plans to load in SAP. Your attention to detail, analytical skills, and ability to communicate effectively will be essential in ensuring the successful implementation of customer rollouts.

Key Responsibilities

* Set up, close, and partner with customer accounts, ensuring accurate and timely implementation of contractual pricing within SAP

• Collaborate with subject matter experts to establish implementation timelines and document requirements
• Research and review existing customer accounts to determine necessary changes to meet agreement terms
• Create and develop pricing plans to load in SAP, ensuring accurate and compliant pricing structures
• Identify and communicate technical issues and concerns to internal customers for timely resolution
• Implement rollout material into SAP within required timelines
• Perform post-load audits of pricing, account partnerships, and customer master data to verify end results meet required guidelines and contractual terms
• Coordinate and communicate key data points with internal and external stakeholders, providing timely progress reports on outstanding rollout requests
• Develop and maintain good working relationships with stakeholders, including management, support, Salesforce, business unit contacts, and customers
• Participate in special projects given by SA Manager(s) in support of agreed-upon department needs

Essential Qualifications

* Bachelor's degree or equivalent education and experience working in a related role

• 1-2 years of inside sales, customer service, or relevant arenaflex/industry experience
• SAP navigation knowledge preferred
• Knowledge of industrial, medical, and specialty gases, welding and safety products a plus
• Previous exposure to commercial contract language, terms, and conditions preferred
• Prior experience manipulating large datasets and analyzing data from multiple sources preferred

Desirable Skills and Competencies

* Relevant Microsoft Office or Google Suite experience, with an emphasis on advanced skills in Excel or Google Sheets

• Expert attention to detail, with ability to analyze, research, and manipulate data
• Strong communication and decision-making skills, with ability to interact with and take direction from all levels of the Strategic Account team
• Organized, self-motivated, resourceful, and proactive individual, comfortable working both independently and as a team member
• Outstanding work ethic, with ability to meet critical deadlines in a fast-paced environment
• Ability to develop solutions to existing problems using fact-based problem solving and historical precedence
• Ability to handle, manage, and work a multifaceted, complex customer account, including completion of research, analysis, and implementation of customer's contractual terms, accounts, partnerships, and pricing structures

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Master Data Specialist, you'll have opportunities to:

• Develop your skills and expertise in SAP, customer contract management, and data analysis
• Collaborate with cross-functional teams to drive business results and improve customer experiences
• Participate in special projects and initiatives that align with arenaflex's strategic goals
• Access training and development programs to enhance your knowledge and skills
• Enjoy a comprehensive benefits package, including medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's engaging, supportive, and empowering. As a Customer Master Data Specialist, you'll have the opportunity to:

• Work in a fast-paced, customer-centric environment that's passionate about delivering exceptional results
• Collaborate with a talented and diverse team of professionals who share your passion for customer excellence
• Enjoy a flexible work schedule, with opportunities to work remotely and in-office
• Participate in company-sponsored events and activities that promote team building and community engagement
• Enjoy a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• A base salary that's commensurate with your experience and qualifications
• A comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees
• Opportunities for professional development and career growth
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• A commitment to work-life balance and flexibility

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering results, we want to hear from you! Please submit your application, including your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We're committed to creating a diverse and inclusive workplace that values diversity, equity, and inclusion. Apply for this job