Experienced Full Stack Customer Service Representative – Licensed P&C Agent
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance and a desire to grow your career in a dynamic and supportive environment? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Blair, NE.
About arenaflex
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, specializing in insurance, reinsurance, and investment operations. We're a global community of optimists and problem-solvers who believe in pushing ourselves to go further and helping others realize their potential. Our values are simple: We're all about people, we win together, and we strive for better.
What We Offer
As a Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you'll have the opportunity to work in a fast-paced team environment, delivering quality service and insurance recommendations to current and prospective customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
Responsibilities
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer
- Strive for first call resolution to provide "best in class" service
- Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
Qualifications/Skill Sets
* Ability to work in a fast-paced team environment
- Dedicated to providing a positive customer experience
- Communicate clearly and professionally over the phone
- Strong technical background/ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications
- Accountable and reliable
Requirements
* Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired; customer service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar, and multi-tasking skills
- US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
Compensation
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
- Hours of M-F and some weekends and holidays
- This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location
- In addition to regular hourly pay, there is an annual Performance Bonus Potential
Work Environment and Company Culture
* arenaflex is a global company with a diverse and inclusive culture
- We strive to support our employees in living their lives to the fullest at home and at work
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
- All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote
Why Join arenaflex?
* We're a global company with a diverse and inclusive culture
- We offer competitive benefit programs and opportunities for growth and development
- We're committed to supporting our employees in living their lives to the fullest at home and at work
- We're a company that values teamwork, innovation, and customer satisfaction
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait, refusal to submit to genetic tests or make genetic test results available, medical condition, citizenship status, pregnancy, childbirth, or related medical conditions, marital status, civil union status, domestic partnership status, familial status, or family responsibilities, military or veteran status, including unfavorable discharge from military service, personal appearance, height, or weight, matriculation or political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other classification protected by applicable law.
Accommodations
If you require any accommodations through the application process, please send an email to [email protected].
No Agencies Please
arenaflex does not accept applications from agencies. Apply for this job