Experienced Senior Customer Service Representative – Remote in CT

Join arenaflex, a leading healthcare organization, in their mission to make healthcare better for everyone. As a Senior Customer Service Representative, you will be an integral part of our team, working remotely in Connecticut, and playing a vital role in delivering exceptional customer service to our patients. If you're passionate about helping others, have excellent communication skills, and are looking for a challenging and rewarding career, this is the perfect opportunity for you.

About arenaflex

arenaflex is a clinician-led care organization that is changing the way clinicians work and live. We believe in empowering our employees to live their best lives at work and at home, and we're committed to creating a collaborative environment that is guided by diversity and inclusion. Our team is dedicated to making healthcare better for everyone, and we're looking for talented individuals like you to join us on this mission.

Job Summary

As a Senior Customer Service Representative, you will be responsible for providing exceptional support to patients, answering their inquiries, and resolving their issues in a timely and compassionate manner. You will work closely with our Program Manager and other team members to ensure that our patients receive the best possible care. This is a full-time position, requiring a commitment of 40 hours per week, scheduled Monday - Friday, with flexibility to accommodate various 8-hour shift schedules within our regular business hours.

Key Responsibilities

* Place outreach calls to eligible members and schedule appointments with our ENPs at various locations within the organization, with direction from the Program Manager.

• Provide compassionate and exceptional support to patient inquiries related to the Program and their Annual Wellness Visit, while meeting metrics of 50-80 outbound calls daily.
• Answer incoming phone calls and retrieve voicemails from patients and identify the type of assistance the customer needs.
• Own problem through to resolution on behalf of the patient in real time or through comprehensive and timely follow-up with the patient.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet the performance goals established for the position in the areas of: call metrics, quality, patient satisfaction, and attendance.

Required Qualifications

* High School Diploma / GED OR 10+ years of equivalent working experience

• Must be 18 years of age OR older
• 1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting, or phone support role
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work within our regular business hours, which are from 8:30 am - 5:00 pm OR 9:00 am - 5:30 pm EST from Monday - Friday

Telecommuting Requirements

* Reside within the state of Connecticut

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
• Ability to work independently and self-motivated

Benefits and Compensation

* The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.

• In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Why Join arenaflex?

* We believe in empowering our employees to live their best lives at work and at home.

• We're committed to creating a collaborative environment that is guided by diversity and inclusion.
• We're dedicated to making healthcare better for everyone.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k plan.
• We provide opportunities for professional growth and development, including training and education programs.
• We're an equal opportunity employer, committed to diversity and inclusion.

How to Apply

If you're passionate about helping others and are looking for a challenging and rewarding career, apply now to join our team as a Senior Customer Service Representative. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job