Experienced Customer Solutions Supervisor – Remote Customer Experience Leadership

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Solutions Supervisor, you'll play a critical role in leading our team of Customer Solutions Partners to optimize output, communication styles, and customer success. If you're a seasoned leader with a passion for problem-solving and customer-centricity, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a subsidiary of CSW Industrials, Inc., we're part of a larger organization that values innovation, collaboration, and community involvement.

Job Summary

We're seeking an experienced Customer Solutions Supervisor to lead our team of Customer Solutions Partners in improving customer experiences and operational efforts company-wide. As a Customer Solutions Supervisor, you'll be responsible for coaching, mentoring, and enabling your team to optimize output, communication styles, and customer success. You'll work closely with our sales team, internal stakeholders, and external customers to deliver exceptional service standards, efficient response times, and a consistent, winning customer experience.

Key Responsibilities

* Leadership: Coach, mentor, and enable a team of Customer Solutions Partners to optimize output, communication styles, and customer success.

• Sales Team Engagement: Ensure that the team is highly engaged with the sales team in their coverage area and with other supporting functions.
• Process Improvement: Foster a culture of continuous process improvement, problem-solving, and innovation in order to provide outstanding support to customers.
• Open Forum: Offer an open forum for the team to bring up issues, patterns of customer or sales behavior, or gaps in internal processes.
• High Engagement: Foster a culture of high engagement, teamwork, accountability, and problem-solving.
• Performance Improvement: Hold performance improvement and alignment conversations with team members.
• Education & Training: Educate and train team members on systems, best practices, and rules of engagement.
• Workload Management: Maintain one's own workload of projects, sales team/customer support, as well as performance management duties for the organization.

Supervisory Responsibility

* The role directly supervises a team of 2+ Solutions Partners that may be based in multiple locations.

Skills and Experience

* Education: Bachelor's Degree in business, supply chain, or related field or some college preferred.

• Experience: 4+ years of experience working in a customer service position is a must.
• Leadership Experience: 1+ years of experience managing teams.
• Phone Handling: Strong phone contact handling skills and active listening.
• CRM/ERP Systems: Familiarity with CRM/ERP systems and practices.
• Training & Mentoring: Experience training and mentoring teams.
• Customer Orientation: Customer orientation and ability to adapt/respond to different types of characters.
• Written Communication: Excellent written communication skills.
• Time Management: Ability to multi-task, prioritize, and manage time effectively.

Work Environment

* Office Environment: While performing the duties of this job, the employee is regularly exposed to an office environment. Occasionally, the employee will be exposed to a warehouse environment and will be required to wear appropriate PPE.

• Physical Demands: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

* Salary: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position.

• Pay Incentives: Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors.
• Benefits: Comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs.

Why Join arenaflex?

* Career Growth Opportunities: arenaflex offers a dynamic and supportive work environment that fosters career growth and development.

• Learning Benefits: We invest in our employees' professional growth through training, mentorship, and education.
• Company Culture: Our company culture values innovation, collaboration, and community involvement.

How to Apply

If you're a motivated and customer-centric leader with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

No Unsolicited Resumes

arenaflex does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. Apply for this job