Experienced Customer Experience Representative – North America

At arenaflex, we're on a mission to empower our users in growing their online businesses. As a leading Customer Relationship Management (CRM) suite, we're dedicated to efficiently building meaningful customer relationships at scale in a fast-changing digital world. With our unified platform, businesses have a clear view of the customer journey to grow their business with intuitive marketing and sales tools. Today, more than 500,000 businesses across 180 countries trust arenaflex's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. As a Customer Experience Representative at arenaflex, you'll play a vital role in supporting our users every step of the way. We're looking for enthusiastic and customer-focused individuals who excel in technical support and can effectively translate our clients' business needs into practical use of our platform. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we invite you to join our team!

About arenaflex

arenaflex, formerly known as Sendinblue, is the leading CRM suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With arenaflex, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust arenaflex's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. arenaflex reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.

arenaflex Culture

At arenaflex, we value creating a space where our team members and clients feel heard and respected. We're a fast-growing company with a strong emphasis on collaboration, innovation, and customer satisfaction. Our office culture combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, teamwork, and seamless integration into our supportive framework. We believe in empowering our users to grow their online businesses, and we're committed to providing the best possible experience for our customers.

Key Responsibilities

As a Customer Experience Representative at arenaflex, you'll be responsible for:

• Managing and resolving daily client tickets via email and phone in a timely and professional manner
• Answering all incoming client calls with professionalism, using the appropriate tone
• Ensuring that clients' questions and problems are addressed properly and in a timely manner
• Handling challenging customers and escalating complex issues outside of the department when necessary
• Striving to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivating strong client relationships and collaborating closely with the tech team to identify and address bugs
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
• Developing a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API

What Will Contribute to Your Success

To succeed in this role, you'll need:

• Excellent written and spoken communication skills in English. Additional languages are a plus
• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, teamwork, and seamless integration into our supportive framework

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and well-being. Some of the benefits we offer include:

• Hybrid work options
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Compensation

The salary for this role is $40,000 - $50,000 per year, depending on experience.

Location

This role is based in Austin, TX.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a fast-growing company that values innovation and collaboration, then we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job