Experienced Customer Service Representative – Life Insurance
Join arenaflex, a Fortune 100 company and industry leader, as a valued member of our team. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, helping them protect their future and achieve their financial goals. With a long-standing legacy in stability and growth, arenaflex offers a unique opportunity to grow your career while making a meaningful impact in the lives of others.
About arenaflex
arenaflex has been a cornerstone of commitment to our employees, agents, policy owners, and the communities where we live and work for over 175 years. Our diversified, multi-dimensional business portfolio goes beyond life insurance, providing a dynamic and inclusive work environment. As a leader in the industry, we offer opportunities to tackle meaningful challenges, stretch your skills, and balance work and life priorities.
Our Culture
At arenaflex, we believe in being there for each other – providing the support and flexibility to grow and reach new heights. Our inclusive team is guided by our core values of humanity and integrity, ensuring that every employee feels valued and supported. We strive to create an environment where individuals can contribute their best and succeed together, fostering a culture of collaboration, innovation, and inclusiveness.
The Role
As a Customer Service Representative, you will be part of our New York Life Direct team, revolutionizing the life insurance experience for AARP members. You will join a team that is dedicated to making life insurance accessible, affordable, and understandable for millions of Americans. Your work will directly impact lives, and you will have the opportunity to grow your career while developing personally and professionally through various resources and programs.
Key Responsibilities
- Handle high volumes of inbound customer and sales agent inquiries - Communicate and educate customers on product features, benefits, and contract provision details - Ability to handle most customer interactions independently - Ability to explain information in functional areas - Maintain satisfactory levels of key performance indicators according to departmental requirements
What You'll Bring
- Associate's degree or equivalent years of related experience - Minimum 2 years of customer service and/or call center experience required - Accountable, ethical, good decision-making ability - Problem-solving / ability to assess and take appropriate action - Strong verbal and written communication skills required - Excellent computer navigation skills and ability to multitask - High school diploma, or GED from an accredited school required
Bonus Points
- Bachelor's degree or equivalent years of related experience - Bilingual – Spanish - Prior experience within the insurance industry
Training & Development
- Customer Service Representatives undergo a comprehensive paid Hybrid training program to learn about the insurance industry, product, and policy provisions and transaction processing - Coaching and feedback are provided to help you gain the necessary skills to be successful - Career growth opportunities available - It is mandatory to attend all Sales and Service Center training with the objective of obtaining the Florida Life and Variable Annuities License (#214) - Preferred candidates hold a current / active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days from date of hire
Work Environment & Culture
- Hybrid work schedule – working remotely: Monday & Friday / on site: Tuesday, Wednesday & Thursday (initial 16 weeks) - After training, the role will transition to full-time work from home - Must live within 50 miles of our Tampa location (8641 Henderson Rd, Tampa 33634) - Benefits/Perks and Amenities: - Standard- Medical, Dental, Vision - Life Insurance, Short-Term & Long-Term Disability - Vacation, Holidays - Paid Training - 401K with Company Match - Cash Value Pension Plan - Tuition Reimbursement - On-site Gym & Cafeteria - Employee discounts - Employee Resource Groups - Volunteer Opportunities - Casual Dress
Compensation & Benefits
- Salary Range: $35,000-$45,000 - Overtime eligible: Nonexempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors, including individual's experience, skills, qualifications, and job location - Employees are eligible for an annual discretionary bonus - In addition to base salary, employees may also be eligible to participate in an incentive program
Our Commitment to Inclusion
At arenaflex, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
Why Join arenaflex?
- Recognized as one of Fortune's World's Most Admired Companies - Committed to improving local communities through a culture of employee giving and volunteerism - Mutuality operates in the best interests of our policy owners - Career opportunities at arenaflex offer a unique blend of challenge, growth, and fulfillment
Apply Now
If you are a personable, customer-service oriented individual who is interested in helping people protect their future, we encourage you to apply for this exciting opportunity. Join arenaflex and become a valued member of our team, making a meaningful impact in the lives of others while growing your career and developing personally and professionally.
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