Experienced Full Stack Customer Service Specialist – Wholesale & Retail Customer Support (Spanish)

At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a leading provider of paints, coatings, and innovative solutions, we're committed to delivering exceptional customer experiences that make a lasting impact. We're seeking an experienced and passionate Customer Service Specialist to join our team in Coral Gables, FL, and play a key role in driving our success.

Job Summary:

As a Customer Service Specialist at arenaflex, you'll be the face of our brand, working closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for providing exceptional customer service, achieving sales goals, and maintaining the high quality and visual standards of our products and store. If you're a customer-focused, results-driven individual with a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities:

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications:

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet sales goals
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other software applications
• Ability to learn and adapt to new products and processes
• Strong customer service skills and a passion for delivering exceptional experiences

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in our people and helping them grow their careers. As a Customer Service Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive team environment that encourages collaboration and innovation
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off

Work Environment and Company Culture:

At arenaflex, we're proud of our inclusive and supportive company culture. Our team is dedicated to delivering exceptional customer experiences and making a positive impact in our communities. As a Customer Service Specialist, you'll be part of a dynamic and fast-paced environment that's always looking for ways to improve and innovate.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package that includes:

• A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off
• Opportunities for career advancement and professional growth
• A supportive and inclusive team environment that encourages collaboration and innovation
• A comprehensive training program that includes ongoing development and education opportunities
• A competitive salary and bonus structure that rewards performance and achievement

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or by clicking on the link below. Apply for this job

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disclaimer:

arenaflex is a proud supporter of the Fair Chance Ordinance and the California Fair Chance Act. We're committed to providing equal employment opportunities to all candidates, regardless of their background or circumstances. Apply for this job