Experienced Customer Service Center Lead I/ Remote (Denver, CO) - 6 Months Contract at arenaflex
Job Summary:
Join arenaflex, a leading innovator in the technology industry, as we embark on a groundbreaking project to revolutionize behavioral and mental health support in Colorado. As an Experienced Customer Service Center Lead I, you will be the primary interface between our Behavioral Health Administration and the people of Colorado who are utilizing our new technology system. This role requires exceptional leadership, communication, and problem-solving skills to manage feedback submissions, work with the product team to continuously improve the platform, and provide first-line support to users.
About arenaflex:
arenaflex is a dynamic and forward-thinking organization that is committed to harnessing the power of technology to drive positive change in the world. Our team is passionate about creating innovative solutions that address real-world problems, and we are seeking like-minded individuals to join us on this exciting journey. As a remote employee, you will have the flexibility to work from anywhere while still being part of a collaborative and supportive team.
Primary Duties:
As an Experienced Customer Service Center Lead I, your primary responsibilities will include:
Managing Feedback:
+ Tracking feedback submissions from users of the platform + Providing first-line support to users of the platform + Flagging critical software errors to the vendor hosting the platform + Identifying next steps to solve errors while being available and communicative with users throughout the process + Documenting and tracking issues
Product and Process Improvement:
+ Working with the product team to improve the platform by analyzing patterns across feedback submissions + Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base
Experience and Qualifications:
To be successful in this role, you will need:
Education and Experience:
+ Two years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position + Fluency in Spanish and English and skilled in the associated cultural dynamics
Substitution:
+ A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis
Preferred Qualifications:
The ideal candidate will possess:
Ability to set goals, work independently, and drive results
* Diplomatic, persuasive, and tactful with excellent verbal and written communication skills required *
Excellent interpersonal skills
*
Self-motivated and able to effectively manage time and tasks
* Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others *
Technical versatility and creativity to deliver and contribute ideas/solutions
Skills and Competencies:
To excel in this role, you will need to possess:
Operating Systems:
Windows 10 (Novice level)
Operating Systems:
Windows 8, 8.1, 10 (Novice level)
Communication skills both verbal and written:
Novice level
Learning ability:
Novice level
Process Flow Analysis:
Novice level
Team work:
Novice level
Career Growth Opportunities and Learning Benefits:
As an arenaflex employee, you will have access to:
Opportunities for professional growth and development
*
Training and mentorship programs to help you achieve your career goals
*
A collaborative and supportive team environment
*
Flexible work arrangements to balance your work and personal life
Work Environment and Company Culture:
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about creating innovative solutions that address real-world problems, and we are seeking like-minded individuals to join us on this exciting journey.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including:
Salary:
Competitive salary based on experience
Benefits:
Comprehensive benefits package, including health, dental, and vision insurance
Perks:
Flexible work arrangements, professional development opportunities, and a collaborative and supportive team environment
How to Apply:
If you are a motivated and results-driven individual who is passionate about creating innovative solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job