Experienced Customer Service Representatives – Transportation Department

At arenaflex, we are dedicated to providing exceptional customer service to our students, parents, and families. As a Customer Service Representative in our Transportation Department, you will be the first point of contact for many individuals, and your professionalism, empathy, and problem-solving skills will make a significant impact on their experience with our organization. If you are passionate about delivering outstanding customer service, working in a fast-paced environment, and making a difference in the lives of our students, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is the largest school district in Massachusetts, serving over 57,000 students and a $1.2B budget. Our Transportation Department is committed to ensuring that students across the city have a choice in their schools, which we believe is an essential part of improving equity across our system. On a daily basis, our 650 buses drive 45K miles, bringing over 30K students to 200 schools across the Boston area – not just arenaflex schools but local parochial, private, and charter schools as well.

Job Summary

We are seeking experienced Customer Service Representatives to join our Transportation Department on a temporary basis through the end of November 2025. As a Customer Service Representative, you will be responsible for managing large amounts of inbound and outbound calls, identifying customer needs, providing solutions, and maintaining proper etiquette when taking calls. You will also be required to document all calls and interactions with customers accurately, meet call metrics and other service level agreements on a daily basis, and actively engage with parents, principals, and other external stakeholders to understand and address concerns with arenaflex Transportation.

Responsibilities

- Manage large amounts of inbound and outbound calls in a timely manner. - Identify the caller’s needs, clarify information, research every issue, and provide solutions. - Maintain proper etiquette when taking inbound and outbound calls. - Be positive, supportive, and helpful to families from a variety of diverse backgrounds. - Document all calls and interactions with customers accurately. - Meet call metrics and other service level agreements on a daily basis. - Multi-task using various systems while assisting customer concerns in a fast-paced environment. - Actively engage with parents, principals, and other external stakeholders to understand and address concerns with arenaflex Transportation. - Attend mandatory staff meetings, training, and professional development. - Attend a monthly performance review with Team Leads. - Maintain attendance expectations. - Support other transportation department needs, as required.

Qualifications – Required

- High school diploma/GED - Strong phone and verbal communication skills along with active listening skills - Ability to multi-task, set priorities, and manage time effectively - Excellent interpersonal skills - Type at least 40-50 words per minute - Ability to multitask in a fast-paced environment - Ability to stay calm in high-pressure situations - A love of problem-solving – you will often need to resort to creative and innovative solutions to help students get to school in a timely manner - Proficiency with Google Suite - Ability to analyze and communicate complex issues effectively, both verbally and in writing - Ability to interact with diverse populations - Professional self-starter, able to work independently - Current authorization to work in the United States – Candidates must have such authorization by their first day of employment

Qualifications – Preferred

- Multilingual (Highly Preferred) - Experience working in a call center - Experience working in customer service - Computer Science background - Associate’s degree

Terms

- $25.00/hour - This position is subject to the City of Boston residency requirement. - Please refer to (under "Employee Benefits and Policies") for more information. - The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat, or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

Work Environment and Culture

As a Customer Service Representative at arenaflex, you will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service to our students, parents, and families. You will work in a fast-paced environment, using various systems to manage customer concerns and provide solutions. Our team is committed to maintaining a positive and respectful work environment, and we encourage open communication, collaboration, and continuous learning.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, problem-solving, and communication. You will also have access to training and professional development opportunities to help you advance in your career.

Compensation, Perks, and Benefits

- Competitive hourly rate of $25.00 - Opportunities for career growth and development - Access to training and professional development opportunities - A dynamic and supportive work environment - A commitment to maintaining a positive and respectful work environment

How to Apply

If you are passionate about delivering outstanding customer service, working in a fast-paced environment, and making a difference in the lives of our students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job