Director of Enterprise Customer Delivery – Strategic Leadership for Global Rollouts

At arenaflex, we're not just a financial technology platform – we're a catalyst for innovation and growth. Our payments, data, and financial products empower businesses to achieve their ambitions faster, and we're looking for a seasoned leader to drive our Enterprise Customer Delivery team forward. As a Director of Enterprise Customer Delivery, you'll be responsible for leading a high-performing team of project professionals across North America and LATAM, ensuring the successful delivery and execution of complex global rollouts for our customers.

About arenaflex

arenaflex provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft – making us the financial technology platform of choice. At arenaflex, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. Our teams tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role

As a Director of Enterprise Customer Delivery, you'll lead a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM. Your primary responsibilities will include:

• Leading and expanding a team of experienced customer project professionals, focusing on different product and solution disciplines across North America and LATAM.
• Developing, articulating, and executing a clear strategy for the team, in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.
• Working with and influencing strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
• Being an executive partner to the senior leadership of our merchants.
• Collaborating with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.

The Ideal Candidate

We're looking for an experienced, entrepreneurial, and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth. You'll be able to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success. Some of the key qualifications and skills we're looking for include:

• At least 5 years of people management experience (preferably experience managing manager of managers and across time zones)
• Strong reputation for "getting things done" and an entrepreneurial mindset that drives accountability for oneself and others
• Excellent communication and interpersonal skills, with the ability to manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones
• Strong people leadership skills, with the ability to inspire, lead, and grow high-performing teams and their leaders
• Proven track record of managing change and growing organizations at scale
• Strategic thinking, with the ability to spot operational and commercial opportunities to drive customer value and scalable improvements

What We Offer

As a Director of Enterprise Customer Delivery at arenaflex, you'll have the opportunity to work with a talented team of professionals, drive innovation and growth, and make a meaningful impact on our customers' businesses. We offer a competitive annual base salary range of $230,000 to $311,000, plus RSU's. Our office is based in New York City, and we value in-person collaboration – we do not offer remote-only roles.

Our Culture

At arenaflex, we're committed to creating an inclusive and diverse work environment that reflects the communities we serve. We believe that diverse perspectives are essential to maintaining our momentum and solving the unique business and technical challenges we face. We welcome candidates from all backgrounds, cultures, and perspectives to join us in solving these challenges.

What's Next?

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this role. Our interview process tends to take between 3 or 4 weeks to complete, and we aim to get back to you regarding your application within 3 business days. Don't be afraid to let us know if you need more flexibility.

Apply Now

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