Experienced Bilingual Customer Experience Representative - Portuguese: Deliver Exceptional Customer Journeys with arenaflex
At arenaflex, we're passionate about empowering businesses to build meaningful customer relationships at scale in a fast-changing digital world. As a leading Customer Relationship Management (CRM) suite, we're dedicated to providing innovative solutions that help businesses grow their online presence. With a unified view of the customer journey in one easy-to-use platform, our clients can efficiently manage marketing and sales tools, including Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Our mission is to empower our users in growing their online businesses, and our Customer Experience team plays a vital role in supporting our users every step of the way. We're currently seeking an enthusiastic and skilled Bilingual Customer Experience Representative - Portuguese to join our North American team. If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we'd love to hear from you!
About arenaflex
arenaflex, formerly known as Sendinblue, is the leading CRM suite designed to efficiently build meaningful customer relationships at scale. With over 500,000 businesses across 180 countries trusting our reliable technology and 75+ integrations, we're committed to delivering unparalleled customer experiences, reducing costs, and driving sales in one CRM suite. Our global operations are headquartered in Paris, and we've reached the coveted Centaur status with $100M ARR in January 2023. We're proud to be the recipient of the 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, and we're committed to creating a space where our team members and clients feel heard and respected.
Job Summary
As a Bilingual Customer Experience Representative - Portuguese, you'll be responsible for managing and resolving daily client tickets via email and phone, ensuring that clients' questions and problems are addressed properly and promptly. You'll strive to provide all customers with an exceptional experience by going above and beyond their expectations, cultivating strong client relationships, and collaborating closely with the tech team to identify and address bugs. If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we'd love to hear from you!
Key Responsibilities
* Manage and resolve daily client tickets via email and phone promptly and professionally
- Answer all incoming client calls with professionalism, using the appropriate tone
- Ensure that clients' questions and problems are addressed properly and promptly
- Handle challenging customers and escalate complex issues outside of the department when necessary
- Strive to provide all customers with an exceptional experience by going above and beyond their expectations
- Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API
- Have a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
What Will Contribute to Your Success
* Excellent written and spoken communication skills in Portuguese and English. Additional languages are a plus
- Customer-focused with the ability to build strong customer relationships and instill confidence
- At least 1+ year of experience in customer service
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework
- Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms
What We Offer
* Hybrid work options
- Bi-Annual Global Team Building Trip
- Health/vision/dental benefits - Employer-sponsored
- Lunch on us! Monthly lunch-stipend
- Parental leave top-up (up to 22 weeks)
- Simple IRA with an employer contribution match
- Opportunities for professional development
- Social, green and rainbow alliance committees to take care of environmental and social matters
- Work with an international and collaborative scale-up in a hyper-growth environment
- Tons of fun team outings/activities and more!
Compensation
* $40,000 - $50,000 a year
What to Expect in Our Interview Process
1. Pre-screening Interview: Chat with our Talent Acquisition Partner to learn more about arenaflex and for us to get to know you better. 2. Hiring Manager Interview: Meet with our Team Leads to dive deeper into the role and your experience. 3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience.
Diversity and Inclusion
arenaflex puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Work-Life Balance
arenaflex values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we'd love to hear from you! Apply now and join our team of passionate and dedicated professionals who are committed to empowering businesses to build meaningful customer relationships at scale. Apply for this job