Experienced Customer Support Specialist I – Insurance Industry Solutions

At arenaflex, we're revolutionizing the insurance industry with innovative software solutions that empower our customers to manage their businesses more efficiently, boost productivity, and strengthen relationships. As a Customer Support Specialist I, you'll play a vital role in delivering exceptional customer experiences by resolving basic customer issues with our products, documenting case resolutions, and expanding your expertise in troubleshooting computer software, networks, database platforms, and operating systems.

About arenaflex

arenaflex is a leading technology company that's advancing the insurance industry with cutting-edge software solutions. Our mission is to put people at the heart of the industry, driving InsurTech forward through product innovation, technology partnerships, and a focus on customer success. With a fast-paced and collaborative environment, we inspire our teams to create, think, and challenge each other in ways that make our solutions and teams better.

Our Flexible First Working Environment

At arenaflex, we believe in flexibility and work-life balance. Our Flexible First working environment allows team members to work from home as often as they'd like, while using our offices as a place for collaboration, community, and teambuilding. While there may be times when you're asked to come into an office or travel for specific meetings, we prioritize flexibility and autonomy in our work arrangements.

Job Description

As a Customer Support Specialist I, you'll be responsible for:

• Applying and demonstrating basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Providing coverage of in-bound interactions, including calls, chats, emails, and cases
• Educating customers to help them understand an issue and how to self-serve should it reoccur
• Consistently applying product knowledge obtained in arenaflex's Bootcamp training and daily activities, support procedures, and policies to address client and departmental needs with individualized oversight
• Problem tracking to determine trends or patterns to client system problems
• Coordinating problem resolution with various internal contacts
• Demonstrating ability to assist peers in performing similar customer support duties

Special Skills and Desired Qualifications

If you have experience with the following areas, you may be a good fit for our teams:

• SQL
• Windows OS & Windows server environments
• Accounting/Bookkeeping experience and/or education
• Knowledge and understanding of accounting areas (but not limited to) such as journal entries, accounts payable, accounts receivable, general ledgers, and invoicing

Additional Requirements and Details

* Travel required up to 10% of the time

• WFH Flexible
• Occasional lifting and/or moving up to 10 pounds
• Frequent repetitive hand and arm movements required to operate a computer
• Specific vision abilities required by this job include close vision (working on a computer, etc.)
• Frequent sitting and/or standing

Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer support experience in a software or technology company
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and technical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist I, you'll have opportunities to:

• Develop your technical skills and expertise in troubleshooting computer software, networks, database platforms, and operating systems
• Collaborate with cross-functional teams to resolve complex customer issues
• Participate in training and development programs to enhance your product knowledge and customer support skills
• Take on additional responsibilities and leadership roles as you grow and develop in your career

Work Environment and Company Culture

Our offices are designed to foster collaboration, creativity, and innovation. You'll have access to:

• State-of-the-art technology and equipment
• Collaborative workspaces and meeting rooms
• Flexible work arrangements and work-life balance
• Opportunities for professional development and growth
• A dynamic and supportive company culture that values diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off and holidays
• Professional development opportunities and training programs
• Access to cutting-edge technology and equipment
• Collaborative and dynamic work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, apply now! We can't wait to hear from you.

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