Experienced Customer Support Specialist I – Hybrid Role with arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist I, you'll be at the forefront of this journey, serving as the first line of response for our customers' inquiries and concerns. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution that's committed to making a positive impact in the lives of our customers and employees alike. We believe in fostering a culture of inclusivity, diversity, and growth, where every individual has the opportunity to reach their full potential. Our Total Rewards program offers comprehensive benefits, including medical, dental, vision, life, and disability insurance, retirement plans, vacation time, and tuition reimbursement. We're proud to be an Equal Opportunity Employer, dedicated to building a diverse, equitable, and inclusive workplace.

Job Summary

As a Customer Support Specialist I, you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. You'll be the first point of contact for customers seeking assistance with our products and services, and your primary goal will be to resolve their issues efficiently and effectively. This is a hybrid role, requiring onsite training and some onsite work in Lynn, MA (with a future relocation to Wakefield, MA in 2025).

Key Responsibilities

* Serve as the first line of response for customer inquiries and concerns via phone, email, and chat

• Maintain a thorough knowledge base of arenaflex's products, services, policies, and procedures
• Accurately and expediently answer customer inquiries, resolving issues in a timely and professional manner
• Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded
• Achieve entry-level departmental service standards and sales goals as set forth by senior management
• Collaborate with internal teams to resolve complex customer issues and provide exceptional support
• Stay up-to-date on product and service offerings, regulatory requirements, and industry trends

Requirements

* Associate's Degree or related knowledge/skills base gained through experience preferred

• Customer Service background preferred
• Call Center experience preferred
• Service and sales background a plus
• PC and data entry skills required
• Proven previous job stability a must
• Ability to obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)

Skills and Knowledge

* Excellent written communication skills

• Excellent verbal and listening skills, including good grammar, tone of voice, and diction
• Ability to work effectively with others in a diverse population
• Punctuality and consistent work attendance required
• Bilingual a plus
• Ability to use a headset and sit for long periods of time
• Ability to work in a fast-paced, high-volume work environment
• Moderate to high noise level

Working Conditions

* Must be flexible and adaptable about work schedules, which may include evenings and weekends

• Must be able to work in a hybrid environment, with some onsite work required
• Must be able to use a headset and sit for long periods of time
• Must be able to work in a fast-paced, high-volume work environment
• Moderate to high noise level

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Support Specialist I, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to industry-leading tools and technologies

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits program, including medical, dental, vision, life, and disability insurance
• Retirement plans and tuition reimbursement
• Vacation time and flexible work arrangements
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Support Specialist I and take the first step towards a rewarding career with arenaflex. Apply for this job Apply for this job