Experienced Dairy Monitoring Customer Success Specialist – Livestock Technology Solutions

At arenaflex, we are committed to empowering dairy farmers and livestock producers with cutting-edge technology and expert support to optimize their operations and improve animal health and welfare. As a leading provider of animal identification technology and livestock monitoring solutions, we are seeking an experienced Dairy Monitoring Customer Success Specialist to join our team in Pennsylvania.

About arenaflex

arenaflex is a global leader in the development and implementation of innovative livestock monitoring solutions. Our data-driven approach helps farmers, companies, and countries manage hundreds of millions of animals worldwide, ensuring optimal production outcomes and a healthy food supply. With a strong commitment to customer satisfaction and success, we are dedicated to providing exceptional support and training to our customers.

Job Summary

As a Dairy Monitoring Customer Success Specialist, you will be responsible for delivering and developing training for end customers, distributors, and distributors' representatives on our SenseHub Dairy sensor technology products. You will work closely with our training coordinator, end customers, technical solutions support team, and sales team to ensure customer user experience and satisfaction. Your primary goal will be to ensure that our customers are successful in using our products and services, and that they achieve the desired outcomes from our solutions.

Key Responsibilities

- Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols, and KPIs. - Train end users to successfully enter, interpret, and analyze sensor technology information, including reproduction, health, and milk data. - Customize user portal and user reports to improve the user experience with software. - Integrate third-party management software with SenseHub Dairy software. - Recommend changes to customers' current processes to allow for full implementation of sensor technology. - Conduct audits of herds to determine the financial impact, management, and personal benefits to producers who purchase the SenseHub Dairy system. - Consult with owners, managers, and users as required to improve customer experience. - Ensure all questions are expediently addressed, resolved, and documented in CRM. - Recommend additions to quick guides and customer communication for improvements. - Lead efforts to educate dairy management teams, nutritionists, consultants, and veterinarians. - Conduct on-site meetings with our company's Animal Health livestock monitoring accounts to ensure success with the deployment of systems. - Assist with gathering of testimonials, case studies, and video clips. - Actively raise issues and recommend improvements to support services. - Use project management skills and organization to successfully manage multiple projects at once. - Support the sales process where consultation is needed to help sales prospects feel comfortable with software and reports. - Interface with global marketing and local marketing teams to recommend improvements for our company's Animal Health livestock monitoring sensor technology. - Work with partners to organize User groups and farm demonstrations.

Qualifications

- Education: Bachelor's degree in animal science, dairy science, or related discipline preferred. - Experience: Background as a dairy herdsperson, reproduction specialist, or nutritionist. A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant. - Skills: Excellent written, verbal, and MS office skills. Strong organization/coordination skills to manage time and interaction with customers, dealers, distributors, and internal people. - Preferred Qualifications: Bilingual English and Spanish preferred.

Skills and Competencies

- Account Management - Adaptability - Animal Husbandry - Animal Science - Animal Welfare - Client Trainings - Customer Communications - Customer Experience Improvement - Customer Experience Management - Customer Success - Dairy Science - Field Sales Support - Herd Health - Human Resource Management - International Travel Arrangements - Knowledge Gathering - Lead Generation - Livestock Management - Management Process - Multi-Management - Order Processing - Project Management - Relationship Building - Sales Goal Achievement

Work Environment and Company Culture

As a member of the arenaflex team, you will be part of a dynamic and collaborative environment that values innovation, customer satisfaction, and employee growth. Our company culture is built on the principles of respect, integrity, and teamwork, and we are committed to providing a safe and inclusive work environment for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer flexible work arrangements, including remote work options, to support work-life balance.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs, including on-the-job training, mentorship, and professional certifications. Our employees have the opportunity to work on challenging projects, collaborate with cross-functional teams, and develop new skills and expertise.

How to Apply

If you are a motivated and experienced professional with a passion for dairy monitoring and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

U.S. Hybrid Work Model

arenaflex has adopted a U.S. Hybrid Work Model, which allows employees to work from home or remotely one day a week. This model is designed to support work-life balance and flexibility while maintaining productivity and collaboration.

Relocation and Travel Requirements

This position is located in Pennsylvania and requires occasional travel to customer sites and company offices. arenaflex will provide relocation assistance and support for travel expenses.

Expected Salary

The expected salary for this position is competitive and based on experience and qualifications.

Job Posting End Date

The job posting end date is June 4, 2025. Please ensure you apply to this job posting no later than the day before the job posting end date.

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