Experienced Customer Service Representative – Skilled Order Management and Sales Support

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving sales success. As an Experienced Customer Service Representative – Skilled Order Management and Sales Support, you'll play a vital role in ensuring our customers receive prompt, quality service and support in a variety of areas, including order entry, converting, order management, and more. If you're passionate about building strong relationships, resolving issues efficiently, and driving sales growth, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, committed to empowering our customers to achieve their goals. Our team of experts is passionate about delivering exceptional experiences, and we're looking for talented individuals like you to join our ranks. With a strong focus on customer satisfaction, sales growth, and team collaboration, we're creating a dynamic and supportive work environment that fosters growth and development.

Key Responsibilities:

* Provide prompt, quality service and support to sales regions in various areas, including order entry, converting, order management, temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.

• Respond promptly to and resolve Sales Rep issues (questions, requests, etc.) to their satisfaction, adhering to company procedures and standards.
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) to ensure seamless collaboration and issue resolution.
• Perform administrative duties, run reports, and special tasks/projects associated with support of capital sales business.
• Relay all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment.
• Back-up to the Customer Support team when needed.
• Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or by fax.
• Maintain accurate record-keeping as appropriate and in accordance with specifications.
• Meet all training and documentation criteria, adhering to company, departmental policies, and regulatory procedures.
• Identify and record all productivity issues or concerns to help root cause problems.
• Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.
• Prioritize and identify activities and tasks, adjusting priorities when necessary.

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred.

• 2+ years of experience in customer service, sales support, or a related field.
• Proven track record of delivering exceptional customer experiences and resolving issues efficiently.
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate with diverse teams.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Basic computer skills, including proficiency in Microsoft Office and order management software.

Preferred Qualifications:

* Experience in a sales support or customer service role, with a focus on order management and sales growth.

• Knowledge of order management software and processes.
• Familiarity with regulatory procedures and compliance requirements.
• Experience working in a hybrid or remote work environment.

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales reps, and internal teams.

• Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Basic computer skills, including proficiency in Microsoft Office and order management software.
• Strong attention to detail and accuracy, with the ability to maintain accurate record-keeping and meet training and documentation criteria.
• Ability to adapt to changing priorities and deadlines, with a focus on delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to investing in our employees' growth and development, offering a range of training programs, mentorship opportunities, and career advancement paths.

• Our team is passionate about sharing knowledge and expertise, creating a collaborative and supportive work environment that fosters growth and learning.
• With a focus on customer satisfaction, sales growth, and team collaboration, we're creating a dynamic and supportive work environment that empowers our employees to achieve their goals.

Work Environment and Company Culture:

* arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued, respected, and empowered to contribute.

• Our team is passionate about delivering exceptional customer experiences, with a focus on building strong relationships and driving sales growth.
• We're dedicated to fostering a culture of collaboration, innovation, and continuous improvement, with a focus on employee growth and development.

Compensation, Perks, and Benefits:

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

• Our team enjoys a range of perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment.
• We're committed to investing in our employees' growth and development, offering a range of training programs, mentorship opportunities, and career advancement paths.

How to Apply:

If you're passionate about delivering exceptional customer experiences, driving sales growth, and building strong relationships, we want to hear from you! Apply now to join our team at arenaflex, and take the first step towards a rewarding and challenging career in customer service and sales support. Apply for this job