Experienced Customer Service Specialist – Remote Opportunity with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of innovative solutions, we're seeking a highly skilled and customer-focused Customer Service Specialist to join our team. If you're passionate about delivering top-notch service, building strong relationships, and growing with a dynamic organization, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking company that values its employees and customers above all else. We're proud to be ranked among the Forbes Best Employers in America 2017, and we're committed to creating a work environment where our team members feel valued, supported, and empowered to succeed. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, and we're looking for like-minded individuals to join our team.
Job Summary
As a Customer Service Specialist at arenaflex, you'll be responsible for providing exceptional customer service through inbound and outbound communications for both arenaflex and Blue Rhino customers. You'll work closely with internal and external customers to ensure a high-quality customer service experience and strive to foster growth. This is a full-time remote opportunity, and you'll have the flexibility to work from the comfort of your own home.
Responsibilities
* Answering phones, chat, social media, or email in a polite, courteous, and professional manner
- Working with customers daily to sustain and improve business relationships
- Asking probing questions to identify customer issues or concerns
- Ensuring accurate account maintenance and updating of account information
- Using next call avoidance technique to mitigate future questions
- Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
- Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
- Supporting the set-up of new customer accounts
- Meeting or exceeding minimum performance standards outlined in company policy
Qualifications
* High School Diploma or equivalent
- 1 or more year(s) of customer service experience
- Willingness to report to local office if needed, dependent on business need
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
- Proficient in Microsoft Office including Excel, Word, and Access
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
- Applicants must not now, or any time in the future, require sponsorship for an employment visa
Preferred Qualifications
* Windows 10 computers or higher operating system
- Computer must have 8GB of ram but preferably 16GB
- Hard wired to the modem is preferred
- Minimum cable, or DSL speeds of 100MB with 10MB upload speed
- The use of hotspots of any type are not stable, or suitable from any internet provider
- Apple computers may be utilized, but nothing lower than 14.0 (High Sierra OS)
- Use of dual monitors is preferred but not required
Benefits
* Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals. Whether you're looking to move into a leadership role or develop new skills, we're here to support you every step of the way.
Work Environment and Company Culture
Our company culture is built on the principles of teamwork, innovation, and customer-centricity. We're a dynamic and fast-paced organization that's always looking for new ways to improve and grow. Our team members are passionate, driven, and committed to delivering exceptional customer experiences. If you're looking for a work environment that's supportive, collaborative, and fun, we want to hear from you!
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We also offer flexible spending accounts, health savings accounts, and paid time off. Our employees also enjoy access to our wellness program, parental leave benefit, tuition reimbursement, employee referral program, and propane discounts.
How to Apply
If you're passionate about delivering exceptional customer service and growing with a dynamic organization, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer service and growing with a dynamic organization, we want to hear from you! Apply for this job