Experienced Customer Support Representative – Pop Culture Enthusiast Wanted to Join arenaflex Team

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our collectors' expectations. As a Customer Support Representative, you'll be an integral part of our team, working closely with our collectors to provide top-notch support and ensure their satisfaction. If you're a pop culture enthusiast with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading company in the pop culture industry, dedicated to creating unique and immersive experiences for our collectors. Our team is comprised of passionate individuals who share a love for pop culture, and we're committed to providing exceptional customer support that sets us apart from the rest.

Job Summary

We're seeking an experienced Customer Support Representative to join our team in Thousand Oaks, CA. As a Customer Support Representative, you'll be responsible for providing exceptional support to our collectors via phone, email, and live chat. You'll be the face of arenaflex, and your passion for pop culture and customer service will shine through in every interaction.

Responsibilities

As a Customer Support Representative, your typical day will be filled with exciting opportunities to help our collectors. Here are some of the key responsibilities you'll be expected to perform:

• Provide exceptional support to our collectors via phone, email, and live chat, ensuring their satisfaction and loyalty to arenaflex.
• Help collectors pre-order and track their orders, including Life Size Iron Man and Boba Fett statues.
• Troubleshoot and resolve issues related to shipping, delivery, and order production.
• Navigate complex order situations, including returns and refunds, with a calm and professional demeanor.
• Collaborate with our team to share knowledge and best practices, ensuring a high level of satisfaction and support for our collectors.
• Participate in training and development programs to stay up-to-date on arenaflex products and services.
• Work closely with our team to identify and implement process improvements, ensuring a seamless customer experience.

Desired Skills

To be successful in this role, you'll need to possess the following skills and qualifications:

• Open availability, including seasonal overtime opportunities during peak windows.
• Support phone, email, and chat experience is a plus, but we're looking for candidates who can tell their story and demonstrate their passion for customer service.
• Ability to relay detailed information about our ordering process in a clear and concise manner.
• Share order/processing feedback with detail and precision with teammates and other key stakeholders.
• Consistently strives to meet team-wide performance goals of satisfaction and knowledge sharing.
• Thinks outside the box to find creative solutions for internal systems.
• Multitasker who is calm under pressure and can patiently navigate ambiguous order situations.
• Able to handle tough conversations with customers and efficiently de-escalate calls and chats.
• Critical thinker with excellent written and verbal communication skills.
• Knowledge of Smartsheet, CRM Tools, PM Software, and ERP/Management software.
• High level of efficiency with Windows OS, MS Office, and standard PC software.

Bonus Skills

While not required, the following skills will catch our eye:

• Business-to-customer support experience with an online retailer.
• Pop Culture, Studio, or Start-Up experience will be a major plus.
• HelpScout, iAdvize, Zopim, Twilio, or similar CRM/support software experience.
• Experience with MAS500 or similar SAGE/ERP software.
• Proven analytical and quantitative skills will sweeten the deal.

Additional Details

As a full-time Customer Support Representative, you'll enjoy the following benefits:

• Competitive hourly rate of $21 per hour.
• Full-time position with benefits, including PTO, Medical, 401k, and Profit Sharing Plan.
• Free daily lunch, events, and much more!
• Job is based at our headquarters in Thousand Oaks, CA.
• Qualified applicants will undergo a 10-year background, credit, and security check.
• Relocation assistance is not available for this particular role.

How to Apply

If you're a passionate customer service professional with a love for pop culture, we want to hear from you! Apply now by clicking the link below: Apply for the job now! Don't miss this opportunity to join our team and make a difference in the lives of our collectors. Apply now and become a part of the arenaflex family! Apply for this job