Experienced Data Entry Specialist – Asset Verification Services (AVS) Operations Team

At arenaflex, we're dedicated to helping businesses and government agencies drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our Asset Verification Services (AVS) Operations Team is a key part of this mission, working tirelessly to ensure equitable access to benefits through asset verification. As a Data Entry Specialist on our team, you'll play a vital role in processing Asset Verification Requests for government agencies, working closely with financial institutions to verify account information and facilitate the accurate and secure transmission of applicant data.

About arenaflex

arenaflex is a leading provider of risk management and business services, with a rich history of innovation and customer satisfaction. Our solutions help businesses and government agencies solve complex problems in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. With a global presence and a commitment to diversity and inclusion, we're a dynamic and supportive workplace that values the contributions of our employees.

About the Role

As a Data Entry Specialist, you'll be responsible for processing Asset Verification Requests for government agencies, working closely with financial institutions to verify account information and facilitate the accurate and secure transmission of applicant data. Your tasks will include:

• Opening incoming mail, sorting faxes, and mailing requests to financial institutions
• Entering balance and account information into our internal web applications
• Handling paper requests and maintaining detailed records of data entry tasks
• Processing data within the same day of receipt, adhering to strict service level agreements
• Renaming and splitting large files promptly after training
• Operating envelope inserters and other mail equipment efficiently
• Sorting incoming mail by type of data
• Contacting financial institutions regarding requests with missing account information, including phone communication if necessary
• Occasionally picking up mail from the nearby Post Office
• Performing other department responsibilities as required

Responsibilities

* Data Entry: Accurately enter financial and account balance data provided by financial institutions, meeting productivity and quality standards

• Record Maintenance: Keep detailed records of data entry tasks
• Deadline Management: Process data within the same day of receipt, adhering to strict service level agreements
• File Handling: Rename and split large files promptly after training
• Mail Operations: Operate envelope inserters and other mail equipment efficiently
• Mail Sorting: Sort incoming mail by type of data
• Follow-up: Contact financial institutions regarding requests with missing account information, including phone communication if necessary
• Mail Pickup: Occasionally pick up mail from the nearby Post Office
• Additional Duties: Perform other department responsibilities as required

Requirements

* Education: College degree preferred; high school diploma required

• Technical Skills: Proficiency in Microsoft Excel and Outlook; 10-key proficiency (assessment will be given during interview)
• Attention to Detail: Strong commitment to high-quality performance
• Critical Thinking: Ability to objectively analyze information and draw correct conclusions
• Pressure Management: Capable of working under pressure and meeting deadlines
• Self-Motivation: Reliable and able to work independently as well as in a team
• Multi-tasking: Efficiently handle multiple tasks without loss in productivity
• Adaptability: Adjust to new environments and demands, functioning effectively with minimal confusion
• Security Clearance: Must obtain contract-specific security clearance as a condition of continued employment
• Holiday Work: Availability to work some company holidays with compensation (e.g., day after Independence Day, day after Thanksgiving)

Benefits

* Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Compensation

The salary range for this position is $41,600.00 - $69,300.00 per year, based on experience and qualifications.

Location

This position is located in Evanston, IL, and requires on-site work at our office.

How to Apply

If you're a motivated and detail-oriented individual with a passion for data entry and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We're an equal opportunity employer and welcome applications from diverse backgrounds and underrepresented groups.

Contact Us

If you have any questions or require accommodation during the application process, please don't hesitate to contact us at [insert contact information]. We're committed to providing a fair and accessible hiring process and look forward to hearing from you.

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