Experienced Full Stack Conversation Designer – Multimodal Conversational Experiences for arenaflex

At arenaflex, we're on a mission to revolutionize the way people interact with our healthcare services. As a leading health insurer, we're committed to delivering exceptional experiences that meet the evolving needs of our members and the healthcare providers who serve them. We're seeking a talented and experienced Conversation Designer to join our Digital Innovation Acceleration team and help shape the future of conversational experiences for arenaflex.

About arenaflex

arenaflex is a leading health insurer dedicated to delivering innovative solutions that improve the lives of our members. With a rich history of serving the healthcare needs of our community, we're committed to staying at the forefront of technological advancements and industry trends. Our team of experts is passionate about creating experiences that are intuitive, engaging, and tailored to the unique needs of our members.

Job Summary

We're seeking a skilled Conversation Designer to conceptualize, develop, and deliver compelling natural language interactions for our members and healthcare providers. As a key member of our Digital Innovation Acceleration team, you'll work closely with cross-functional teams to design and implement multimodal conversational experiences that meet the evolving needs of our members. Your expertise in conversational design will help shape the future of arenaflex, driving innovation and excellence in everything we do.

Key Responsibilities

* Gather technical and product-specific requirements, create dialogs and flows, and build prototypes to create expressive, scalable, and intuitive conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces.

• Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles.
• Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts.
• Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand.
• Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements.
• Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement.
• Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status quo and reimagining customer experiences across channels.

Essential Qualifications

* Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content, or a related field, or relevant experience and/or education as determined by arenaflex in lieu of a bachelor's degree.

• 3 years of experience in conversational design roles, with a strong portfolio showcasing voice and/or text-based conversational flows for virtual agents or virtual assistants.
• 1 year of technical knowledge of the fundamentals of conversational design, demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants.
• 1 year of effective verbal and written communication skills, with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates.

Preferred Qualifications

* Direct experience with Dialogflow.

• 1 year of demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance.
• 1 year of knowledge in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users.
• 1 year of facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership.
• 1 year of multi-lingual or familiarity with localization and mapping of content into various languages.

Skills and Competencies

* Experience in conversational design roles: research, design, development, copywriting, or support managing multiple concurrent projects of varying complexity.

• Understanding of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations.
• An understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies.
• Some experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions.
• Highly organized, self-starter with the ability to work on multiple projects at once with oversight and deliver high-quality work on time in an Agile environment.
• Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges.
• Ability to present to teams within an organization, both verbally and in writing.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Conversation Designer, you'll have access to a range of learning opportunities, including:

• Regular training and development programs to enhance your conversational design skills.
• Opportunities to work on high-profile projects and collaborate with cross-functional teams.
• A dynamic and supportive work environment that encourages innovation and creativity.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our team is passionate about creating experiences that meet the evolving needs of our members and healthcare providers. We're committed to fostering a culture of collaboration, creativity, and continuous learning.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A base salary range of $57,700.00 to $107,800.00, depending on experience and qualifications.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for professional growth and development, including training and development programs.
• A dynamic and supportive work environment that encourages innovation and creativity.

How to Apply

If you're a talented and experienced Conversation Designer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Contact Information

For accommodation requests, please contact HR Services Online at [insert email address]. Apply for this job